IT Support Engineer (Operations)

Pell Frischmann Group Ltd.; Wakefield Regional Council; On-site; AUD 70,000 - 110,000; Full time

Job summary

Pell Frischmann Group Ltd. is expanding its IT Operations team in Wakefield with an IT Support Engineer. The role focuses on maintaining the organisation’s IT infrastructure, supporting 700+ colleagues, and ensuring security and reliability.

You will work with the IT Operations Manager and third-party providers, handling server, network, AD, and patch management. The ideal candidate is hands-on, customer-focused and able to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience supporting a Microsoft-based environment including Office 365 and Azure.
• Experience with server hardware and IT infrastructure.
• Ability to document and report IT issues clearly.
• Strong security awareness and patch management.

Responsibilities

• Support delivery and maintenance of server, network and Active Directory environments.
• Administer IT tools, keep documentation up to date, assist with patch updates.
• Collaborate with third-party providers and internal teams on IT projects.
• Respond to end-user issues with a hands-on, multi-priority approach.

Skills

Microsoft Windows

Office 365

Azure

Active Directory

Networking basics

IT support

Tools

HPE server hardware

Dell server hardware

DNS

DHCP

TCP/IP

Terminal Services

Job description

We are expanding our IT Operations team in Wakefield with an IT Support Engineer

The Role

We are looking for a proactive and technically capable IT Support Engineer to join our IT Operations team, supporting a user base of over 700 colleagues. This is a hands¿on role that sits at the heart of day¿to¿day IT operations, working closely with the IT Operations Manager, IT Managers and wider IT team to ensure systems remain secure, reliable and fit for purpose.

You will play a key role in supporting and maintaining the organisation’s IT infrastructure, contributing to operational stability, security compliance and continuous improvement. The role also offers exposure to wider IT projects and collaboration with third¿party suppliers, making it ideal for someone who enjoys variety and responsibility within an operational IT environment.

Key Responsibilities

As IT Support Engineer, you will support the delivery and maintenance of the organisation’s server, network and Active Directory environment, ensuring systems operate effectively and in line with information and cyber security policies. You will administer and maintain core IT tools and technologies, keeping documentation accurate and up to date, and supporting the IT Operations Manager with software updates, patch management, renewals and requisitions to maintain compliance and system integrity.

You will work closely with third¿party providers to support infrastructure services and resolve escalated end¿user issues, as well as contribute to wider IT projects as required. This role requires a practical, hands¿on approach and the ability to manage multiple priorities in a fast¿paced operational setting.

Skills, Experience & Technical Knowledge

The successful candidate will have strong experience supporting a Microsoft¿based environment, including Office 365 and Azure, along with proven experience working with IT infrastructure, server hardware and software. You will be confident supporting Windows Server environments (2019 and above) and working with HPE and Dell server hardware.

A solid understanding of networking concepts and administration is essential, including WAN, LAN, Wi¿Fi, TCP/IP, as well as experience with DNS, DHCP and Terminal Services. You will also be comfortable producing reports and analytics to support scheduled IT management reporting.

What We’re Looking For

We’re seeking someone who is technically competent, organised and service¿focused, with the confidence to work independently while collaborating effectively with internal teams and external partners. You should be comfortable operating across a broad range of IT operational tasks and committed to delivering a high¿quality support service.