Systems Operations Analyst II – Exchange Platform

Intercontinental Exchange Holdings, Inc.; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. in Melbourne is seeking a System Operations Analyst II to provide advanced technical support across ICE/NYSE systems in a 24/7 environment. You will troubleshoot complex issues, maintain Linux-based services, and ensure high availability through ITIL-aligned incident and change processes.

Strong communication with technical and business teams is essential. Responsibilities include documenting recovery procedures, mentoring junior analysts, and

Qualifications

• Bachelor's degree or equivalent systems/application support experience.
• Intermediate level experience with Linux Operating System.
• Understanding of TCP/IP, UDP, and Multicast protocols.
• Proven ability to work in a customer focused environment and dedication to providing the best possible user experience.
• Effective communication skills with both technical and business resources.
• Strong logical thinking, critical thinking, and analytical problem-solving skills.
• Demonstrated reliability, flexibility, and attention to detail.

Responsibilities

• Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.
• Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
• Oversee production environment by adhering to the Incident Management and Change Management policies (e.g., ITIL, ISO 9000, Cobit), including communication, escalation, and follow-up for root cause analysis.
• Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.
• Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.
• Mentor and train junior analysts in troubleshooting and Exchange administration tasks.

Skills

Linux OS

TCP/IP

Customer-focused

Analytical thinking

Problem-solving

Communication

Education

Bachelor's degree or equivalent

Tools

ITIL

Monitoring tools

Cloud/cluster virtualization

Job description

Intercontinental Exchange Holdings, Inc. in Melbourne is seeking a System Operations Analyst II to provide advanced technical support across ICE/NYSE systems in a 24/7 environment. You will troubleshoot complex issues, maintain Linux-based services, and ensure high availability through ITIL-aligned incident and change processes.

Strong communication with technical and business teams is essential. Responsibilities include documenting recovery procedures, mentoring junior analysts, and