Systems Administrator I — 24/7 IT Support for Core Ops

HII's Mission Technologies division; City of Brisbane; On-site; AUD 53,000 - 75,000; Full time

Job summary

HII's Mission Technologies division in Virginia QLD is seeking a Systems Administrator I to support the Navy Integrated Training Environment (NITE) and the Global Service Desk. The role focuses on frontline IT support, access management, and maintaining system availability across secure networks in a fast-paced environment.

You will work with network, cybersecurity, and engineering teams to resolve incidents, fulfill service requests, and maintain continuity of operations in a 24/7 setting, with

Qualifications

• Experience delivering enterprise IT support in fast-paced environments.
• Familiarity with ITSM tools such as Jira and Confluence.
• Ability to manage user accounts and resolve incidents promptly.

Responsibilities

• Monitor and respond to tickets in ITSM queues to ensure timely support.
• Troubleshoot access, hardware, software, and connectivity issues across environments.
• Process account requests including creation, modification and deactivation.
• Escalate complex issues to Tier 2/3 and track to resolution.
• Support workstation imaging, deployment, and onboarding activities.
• Document troubleshooting steps and resolutions in knowledge bases.

Skills

Customer support

Troubleshooting

Account management

Tools

Jira

Confluence

Job description

HII's Mission Technologies division in Virginia QLD is seeking a Systems Administrator I to support the Navy Integrated Training Environment (NITE) and the Global Service Desk. The role focuses on frontline IT support, access management, and maintaining system availability across secure networks in a fast-paced environment.

You will work with network, cybersecurity, and engineering teams to resolve incidents, fulfill service requests, and maintain continuity of operations in a 24/7 setting, with