Systems Engineering Support

Rauland Australia and New Zealand; Brisbane; On-site; AUD 60,000 - 90,000; Full time

Job summary

Rauland Australia and New Zealand is seeking a motivated Systems Engineering Support to help configure, test and document Rauland healthcare solutions across Australia and New Zealand.

Working with Systems Engineers, Project Delivery, Service and ICT teams, you will support deployments, commissioning and go-live activities, contribute to accurate documentation, fault triage and continuous improvement of processes.

Qualifications

• Experience in technical support or installation environments is preferred.
• Understanding of IP networking, Windows and Linux is advantageous.
• Strong problem-solving and troubleshooting abilities with a collaborative approach.

Responsibilities

• Configure, test and document Rauland solutions per approved designs.
• Support deployments, commissioning and go-live activities.
• Triage faults and escalate technical issues as needed.
• Collaborate with engineering, project and service teams to improve processes.

Skills

Interest in technology

Technical support experience

Installation experience

IP networking understanding

Windows

Linux

Attention to detail

Problem solving

Communication skills

Job description

Support the delivery of healthcare technology that makes a real difference.

We're looking for a motivated Systems Engineering Support team member to play an important role in supporting the configuration, testing and documentation of Rauland solutions across Australia and New Zealand.

The Opportunity

Working closely with Systems Engineers, Project Delivery, Service and ICT teams, you'll contribute to the successful delivery of solutions by supporting technical configuration, system testing, documentation and commissioning activities. This is an excellent opportunity for someone looking to build their technical capability and develop a long-term career in systems engineering and healthcare technology.

What You'll Deliver

• Accurate configuration support aligned to approved solution designs.
• Testing and validation activities that contribute to successful deployments.
• High-quality technical documentation, records and implementation artefacts.
• Effective fault triage, technical support and issue escalation.
• Reliable support for installation, commissioning and go-live activities.
• Strong collaboration across engineering, project and service teams.
• Continuous improvements to technical processes and documentation standards.

About You

If you enjoy technology, learning new skills, solving problems and working as part of a collaborative team, we'd love to hear from you.

You’ll bring

• Interest in technology, systems engineering or communications solutions.
• Experience in a technical support, installation, IT, electronics or related environment is desirable.
• Understanding of IP networking, Windows, Linux or communications technologies is advantageous.
• Strong attention to detail and a structured approach to work.
• Good problem-solving and troubleshooting skills, with the ability to learn quickly and work collaboratively.
• Strong communication, a customer-focused approach and a commitment to continuous learning.

Make an Impact

Bring your systems expertise to a purpose-driven organisation where you'll help deliver reliable, connected technology that supports clinicians, caregivers and patients every day.

Why Rauland?

At Rauland, we're guided by The Rauland Way.

We believe in accountability, humility, genuine relationships and doing what we say we'll do.

We’re ambitious about the future, but we never lose sight of what's important: supporting each other, celebrating success together and delivering meaningful outcomes for our customers and communities.

You’ll join a team of capable, down-to‑earth people who genuinely care about making a difference and helping each other succeed.

As we continue to grow, you'll have the opportunity to grow with us.

Interested?

If you thrive on making technology work flawlessly in the real world and want your skills to support the people who deliver care, we'd love to hear from you.

Inclusion and diversity at Rauland

We’re committed to building an inclusive workforce. If you require adjustments to support your application, we encourage you to reach out.