Systems Engineer, Region Services
Amazon Web Services (AWS)
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Job summary
Amazon Web Services (AWS) in Australia is seeking an experienced engineer to join its Region Services team. The role focuses on maintaining secure cloud infrastructure, automation, monitoring and improving operational resilience across critical systems.
You will work with Linux administration, infrastructure automation, and on-call incident response to ensure reliable services at scale in secure environments. Collaboration with cross-functional teams is essential.
Qualifications
- 3+ years of Linux/UNIX administration and networking fundamentals.
- 3+ years of CI/CD pipelines and deployment systems (Terraform, GitHub Actions, Jenkins).
- Experience with cloud systems and infrastructure automation.
- Strong troubleshooting and incident response experience.
- Experience with IaC tools (AWS CDK, CloudFormation, Puppet, Chef, Ansible).
- Proficiency in scripting (Bash, Python) for automation.
- Familiarity with monitoring frameworks (CloudWatch, Datadog, Grafana, Elastic).
Responsibilities
- Define hardware and software requirements to support reliability and operational needs.
- Develop and improve system health monitoring, automated repair and self-healing.
- Build and maintain tools to reduce manual work and improve efficiency.
- Automate maintenance, monitoring and reporting tasks across cloud infrastructure.
- Identify opportunities to improve performance, reliability and availability.
- Participate in incident response and on-call rotations as needed.
Skills
Tools
Job description
Help build, operate and improve the secure cloud infrastructure supporting Australia's most critical national security capabilities.
Amazon Web Services (AWS) is seeking an experienced engineer to join its Region Services team, supporting highly secure cloud environments through systems engineering, infrastructure automation, operational monitoring and continuous improvement.
This is an opportunity to work with advanced cloud technologies, solve complex infrastructure challenges and help maintain the reliability and security of critical systems.
Applicants must be Australian citizens and hold, or be eligible to obtain, an Australian Government Security Clearance, with the ability to successfully complete an Organisational Suitability Assessment.
More information regarding security clearances is available at:
https://www.agsva.gov.au/
The AWS Region Services team combines AWS's global cloud expertise with Australian security capabilities to deliver highly secure, scalable environments for sensitive workloads.
The team develops innovative solutions using cloud computing, artificial intelligence and machine learning while maintaining high standards of security, reliability and operational excellence.
The Engineering organisation operates across several core capability areas:
- Compute and Machine Learning
- Security, Identity and Compliance
- Storage and Databases
- Emerging and expanding technical capabilities
These areas bring together engineers, Technical Program Managers and Subject Matter Experts working collaboratively to build, operate and improve secure cloud services.
As an engineer within AWS Region Services, you'll help maintain and improve the systems, hardware infrastructure and operational processes that support AWS's secure cloud environments.
You'll combine hands-on Linux administration, systems engineering, infrastructure automation and troubleshooting to maintain reliable services at scale.
Your work will involve developing operational tools, automating infrastructure tasks, supporting hardware evaluations and identifying issues before they affect system availability.
You'll also collaborate with technical teams to improve monitoring, diagnostics, maintenance processes and operational resilience.
Systems Engineering and Automation
- Define and refine hardware requirements to support infrastructure reliability and operational needs.
- Develop and improve system health monitoring, diagnostics, automated repair and self-healing capabilities.
- Build and maintain operational tools that reduce manual work and improve efficiency.
- Automate infrastructure maintenance, monitoring and reporting tasks.
- Improve application and system management processes.
Cloud Infrastructure and Operations
- Monitor infrastructure and fleet health to identify reliability and performance issues.
- Improve operational systems and processes to accommodate increasing infrastructure capacity and traffic.
- Support the deployment and ongoing operation of cloud systems.
- Identify opportunities to improve system performance, reliability and availability.
Testing and Hardware Evaluation
- Participate in the design and execution of production acceptance testing.
- Support evaluations of new hardware and infrastructure technologies.
- Assist with validating system performance and operational readiness.
- Identify and resolve technical issues before they impact production environments.
Incident Response and Troubleshooting
- Diagnose and resolve issues across networks, operating systems and software applications.
- Investigate and address problems affecting infrastructure reliability and performance.
- Participate in on-call rotations to respond to incidents outside standard business hours.
- Collaborate with engineering and service teams to restore and maintain operational services.
AWS Region Services provides operational solutions and cleared technical support for services operating within secure AWS Regions.
The team provides hands-on technical support by deploying changes into isolated environments, monitoring their performance and identifying and reporting operational issues.
You'll work with technical specialists responsible for maintaining the security, reliability and operational performance of these environments.
AWS Utility Computing (UC) develops and manages core AWS services, including Amazon Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2).
The organisation supports innovation across Compute, Database, Storage, Internet of Things (IoT), Platform and Productivity Applications.
As part of this environment, you'll contribute to services supporting customers with specialised security and operational requirements.
AWS is one of the world's most comprehensive and widely adopted cloud computing platforms, supporting organisations ranging from emerging businesses to major global enterprises.
You'll have opportunities to work on complex technical challenges, collaborate with experienced engineering professionals and develop your expertise across large-scale cloud infrastructure.
AWS values diverse experiences, curiosity and continuous learning.
Employees have access to:
- Technical training and professional development resources.
- Mentorship and knowledge sharing with experienced specialists.
- Opportunities to develop new cloud engineering and operational skills.
- Collaboration with technical teams across AWS's global network.
- Employee-led communities and inclusion initiatives.
- A workplace culture that encourages innovation, ownership and continuous improvement.
AWS also promotes work-life harmony and flexibility as part of its working culture.
Candidates from non-traditional career pathways are encouraged to apply, even if they don't meet every preferred qualification.
- At least 3 years of experience working with Linux or other UNIX-based operating systems, including command-line administration and computer networking fundamentals.
- At least 3 years of operations experience working with CI/CD pipelines and deployment systems such as Terraform, GitHub Actions, Jenkins or similar technologies.
- Ability to troubleshoot technical issues across networking, operating systems and software applications.
- Experience supporting cloud systems or other services.
- Strong troubleshooting skills, including the ability to identify and anticipate issues affecting software performance, reliability and availability.
- Experience operating highly available, distributed software applications in 24/7 environments, including performance tuning and infrastructure utilisation optimisation.
- Understanding of networking fundamentals, including DNS, DHCP, TCP/IP, routing, load balancing and load shedding.
- Experience with monitoring frameworks such as Amazon CloudWatch, Datadog, Grafana, Elastic or similar platforms.
- Experience automating operating system tasks using scripting languages such as Bash or Python.
- Experience with Infrastructure as Code technologies such as AWS CDK, CloudFormation, Puppet, Chef, Ansible or similar tools.
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and require a workplace accommodation or adjustment during the application, interview or onboarding process, please visit:
https://amazon.jobs/content/en/how-we-hire/accommodations
If your country or region isn't listed, please contact your Recruiting Partner.
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