Systems and Change Specialist

Australian Red Cross Lifeblood; City of Melbourne; Hybrid; AUD 135,000 - 165,000; Full time

Benefits offered by this job

Purchase additional annual leave

Salary packaging for living expenses

Paid parental leave

Employee assistance program

Job summary

A national health organization is looking for a Systems and Change Specialist in Melbourne. This role involves improving operational processes and enhancing team performance through systems thinking. The ideal candidate will have tertiary qualifications and experience in leading change, as well as strong interpersonal and organisational skills. This full-time position offers a salary around $150k plus benefits, including flexible working arrangements.

Qualifications

• Experience in leading change in an operational environment.
• Ability to consult with various stakeholders.
• Competence in software packages.
• Ability to work autonomously and demonstrate attention to detail.

Responsibilities

• Lead design and delivery of people-centred process improvements.
• Help build systems thinking into processes.
• Monitor progress and ensure alignment with goals.
• Work with stakeholders to deliver change.

Skills

Interpersonal relationships

Systems thinking

Organisational decision making

Communication skills

Attention to detail

Critical thinking

Education

Tertiary qualifications or equivalent experience

Tools

MS Project

Excel

Word

PowerPoint

Job description

Join to apply for the Systems and Change Specialist role at Australian Red Cross Lifeblood

• Lead the design and delivery of people‑centred process improvements that drive consistency, efficiency and lasting change across Manufacturing & Logistics.
• Permanent full‑time position with WFH flexibility – Melbourne location
• Salary circa $150k + Superannuation + Salary Packaging

Discover life‑gifting possibilities

Lifeblood is more than just a job or a career; it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life‑giving donations, for life‑changing outcomes.

About the role

Lifeblood is looking for a Systems & Change Specialist to help our Manufacturing & Logistics (M&L) leadership team strengthen the way we work. In this role, you’ll build systems thinking into our processes and operations across the country, helping us create simpler, more consistent, and more efficient ways of working.

You’ll take a human‑centred approach to process design, supporting teams to plan and deliver change that makes a real difference. Working closely with stakeholders across M&L, you’ll help turn ideas into practical solutions that improve service and drive lasting improvement.

Your expertise in mapping and improving operational processes will help create a consistent national approach. You’ll monitor progress and timelines, making sure our work stays on track and aligned with Lifeblood’s broader goals.

A key part of this role is shaping the operational design principles that guide how we train and support our people in operational roles. You’ll also work with the M&L Integrated Services team to align communication, engagement, and change strategies across key programs.

If you’re passionate about helping teams work smarter and creating change that lasts, this is a great opportunity to make a meaningful impact at the heart of Lifeblood’s operations.

What we’re looking for

• Tertiary qualifications or equivalent experience in leading change and driving system wide performance in an operational environment
• Proven ability to develop effective interpersonal relationships and consult with a range of external and internal stakeholders
• System thinking capability or experience delivering systemic change in operational teams
• Demonstrated experience in achieving results through prioritisation, organisation, decision making and time management
• Computer literacy and demonstrated competence in a variety of computer software packages (MS Project, Excel, Word, PowerPoint etc.)
• Effective communication and presentation skills that are collaborative and adaptable
• Ability to work autonomously
• Demonstrated attention to detail and critical thinking skills
• Experience of working within a highly regulated environment
• Demonstrated commitment to safety and quality

This is a permanent full‑time opportunity working in our Melbourne Processing Centre + WFH. Lifeblood is proud to accommodate flexible working, and we are open to conversations around what this means to you.

Benefits and Wellbeing

We place our employee’s well‑being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause‑friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Ability to purchase additional annual leave
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave – no waiting period for either parent
• Our dedicated employee assistance program – Sonder that you can access 24/7 from an app on your phone
• Plus, many more!

Is Lifeblood your reason? Apply NOW!

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Svet via [e-mail].
**Please note: applications sent directly to this email address cannot be accepted

Apply now!