System Support Officer

Queensland Government; City of Brisbane; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

12.75% superannuation

Leave loading 17.5%

Employee wellbeing & development

24/7 confidential support services

Job summary

Queensland Health is seeking a capable ICT support professional to help prepare reports, dashboards and governance materials, while maintaining team documentation and standard procedures. The role supports configuration requests, change activities and ITSM practices using ServiceNow, with focus on accuracy and process compliance.

You will assist with testing, validation, and knowledge development of clinical information systems, contributing to demand management and issue escalation as needed.

Qualifications

• Client service experience in ICT or laboratory systems environments.
• Strong problem-solving skills with ability to document issues and follow processes.
• Accurate administrative and coordination support with documentation and records.
• Ability to follow defined procedures for configuration, testing and documentation.
• Experience contributing to improving team practices and procedures.

Responsibilities

• Prepare and distribute reports, dashboards, and governance materials.
• Maintain team documentation and assist with procedures, templates and work instructions.
• Coordinate configuration requests and change activities using ServiceNow and ITIL ITSM practices.
• Assist with simple configuration changes ensuring quality, consistency, and security.
• Support testing and validation activities including data entry and tracking results.
• Develop knowledge of laboratory/clinical information systems and related processes.
• Support the Clinical Application Demand Management Framework by completing assigned tasks and raising issues.

Job description

What you'll doSupport the preparation and distribution of reports, dashboards, and governance materials to track progress, performance, risks, and issues.Maintain accurate team documentation and assist with the development, maintenance, and updating of team procedures, templates, and work instructions.Support coordination and communication of configuration requests and change activities, including providing progress updates through tools such as ServiceNow, ensuring adherence to ITIL Service Management (ITSM) practices.Assist with simple configuration changes in line with clearly defined processes, ensuring quality, consistency, and security of outcomes.Support testing and validation activities under direction, including data entry, documentation, and tracking of results.Develop and maintain knowledge of laboratory and clinical information systems, configuration workflows, and associated business processes to effectively support the team.Support the Clinical Application Demand Management Framework by completing assigned tasks, maintaining accurate ServiceNow data, and raising issues or risks with the appropriate team members.About youWe are searching for someone who has:Demonstrated ability to provide high-quality client service and operational support in an ICT or laboratory systems environment, including clear written and verbal communication with internal and external stakeholders.Proven ability to apply problem-solving skills to investigate and document issues, follow established processes, and escalate appropriately to ensure timely resolution.Demonstrated capability to provide accurate and timely administrative and coordination support, including maintenance of documentation, reports, and records in line with defined processes.Ability to follow defined procedures to assist with configuration, testing, and documentation activities while maintaining attention to detail and quality outcomes.Experience in contributing to the improvement of team practices, procedures, and documentation through feedback and collaboration.Why work with us?Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.Competitive salaries12.75% superannuation17.5% leave loadingEmployee wellbeing & developmentAccess to 24/7 confidential employee support providers and counsellors including for immediate family membersAdditional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.Access to a variety of programs and initiatives to support training and career growth.Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.Our commitment to equity, diversity and inclusionAt Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.Ready to apply?For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.