System Support Officer

eHealth Queensland; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Superannuation 12.75%

Leave loading 17.5%

Employee support (24/7)

Flexible leave entitlements

Training & development

Career growth

Job summary

eHealth Queensland is seeking an administrative support worker to assist the Configuration team maintaining Queensland Health's Laboratory Information Systems. You will help with documentation, reporting and record management, plus simple configuration tasks under supervision to ensure changes are implemented safely and on time.

You will also support testing and validation activities, reporting progress and maintaining knowledge of LIS workflows.

Qualifications

• Client-focused service delivery experience in ICT or lab systems environment.
• Clear written and verbal communication with stakeholders.
• Problem-solving skills to investigate issues and escalate when needed.
• Administrative and coordination support with documentation, reports and records.
• Ability to follow defined procedures with attention to detail.

Responsibilities

• Prepare and distribute reports, dashboards and governance materials to track progress and risks.
• Maintain team documentation and update procedures, templates and work instructions.
• Coordinate configuration requests and change activities using ServiceNow, following ITIL ITSM practices.
• Assist with simple configuration changes ensuring quality and security of outcomes.
• Support testing and validation activities under direction, including data entry and tracking results.
• Develop knowledge of laboratory and clinical information systems and related workflows.
• Support the Demand Management Framework by keeping ServiceNow data accurate and raising risks.

Job description

Take the next step in your career with this exciting opportunity within eHealth. Provide administrative and operational support to the Configuration team responsible for maintaining and enhancing Queensland Health's Laboratory Information Systems (LIS). The role contributes to the effective delivery of configuration and change activities by supporting documentation, reporting, communication and record management processes. It also assists with testing and simple configuration tasks under supervision, helping ensure that system changes are implemented safely, accurately and on time.

What you'll do

• Support the preparation and distribution of reports, dashboards, and governance materials to track progress, performance, risks, and issues.
• Maintain accurate team documentation and assist with the development, maintenance, and updating of team procedures, templates, and work instructions.
• Support coordination and communication of configuration requests and change activities, including providing progress updates through tools such as ServiceNow, ensuring adherence to ITIL Service Management (ITSM) practices.
• Assist with simple configuration changes in line with clearly defined processes, ensuring quality, consistency, and security of outcomes.
• Support testing and validation activities under direction, including data entry, documentation, and tracking of results.
• Develop and maintain knowledge of laboratory and clinical information systems, configuration workflows, and associated business processes to effectively support the team.
• Support the Clinical Application Demand Management Framework by completing assigned tasks, maintaining accurate ServiceNow data, and raising issues or risks with the appropriate team members.

About you

We are searching for someone who has:

• Demonstrated ability to provide high-quality client service and operational support in an ICT or laboratory systems environment, including clear written and verbal communication with internal and external stakeholders.
• Proven ability to apply problem-solving skills to investigate and document issues, follow established processes, and **escalate appropriately** to ensure timely resolution.
• Demonstrated capability to provide accurate and timely administrative and coordination support, including maintenance of documentation, reports, and records in line with defined processes.
• Ability to follow defined procedures to assist with configuration, testing, and documentation activities while maintaining attention to detail and quality outcomes.
• Experience in contributing to the improvement of team practices, procedures, and documentation through feedback and collaboration.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

• 12.75% superannuation
• 17.5% leave loading
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.