System Implementation Lead - Operations and Logistics (WMS)

Qantas Airways; Sydney; On-site; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Discount travel

Flexible leave

Rewards program

Wellbeing resources

Diversity & inclusion

Job summary

Qantas Airways is seeking a System Implementation Lead for Operations and Logistics (WMS) to drive the deployment of Manhattan WMS across QE Supply Chain Renewal. You will shape warehouse processes, ensure inventory accuracy, and prepare go-live readiness across multiple ports, with a focus on warehouse execution and data integrity.

You will lead testing, training, and change management, translating requirements into practical workflows and go-live plans, while coordinating with engineering and

Qualifications

• Experience implementing or supporting a WMS, preferably Manhattan WMS, with RF handhelds.
• Ability to lead change and influence stakeholders across multiple locations.
• Strong knowledge of warehousing, inventory control, and regulatory environment.

Responsibilities

• Design pragmatic, efficient operational supply chain processes for warehousing and related functions (receipting, waving, order dispatch, inventory accuracy).
• Lead WMS testing and validation across receiving, put-away, replenishment, picking, dispatch, cycle counting, scrap, and material sales processes.
• Validate warehouse workflows, system integrations, local drop-point routes and transactions across Manhattan WMS, Maintenix, and Oracle.
• Build and maintain test scripts, capture results, and provide input into system configuration and training materials.
• Design reporting to improve processes, especially cycle-counting, audit trails, and reconciliation across systems.
• Create data readiness glide paths and training on WMS processes, RF devices, and inventory management.

Skills

WMS implementation

Warehousing operations

Change management

Workshop facilitation

RF handhelds

Stakeholder management

Process design

Tools

Manhattan WMS

Maintenix

Oracle

RF devices

Job description

System Implementation Lead - Operations and Logistics (WMS)

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Lead the operational implementation of a new Warehouse Management System (WMS) across Qantas Engineering
• Shape warehouse processes, inventory accuracy, training and go-live readiness across multiple ports
• Play a pivotal role in the global Supply Chain Renewal project and the future of Engineering Supply Chain
• Fixed Term Contract until 31st August 2028

We’re constantly evolving, and this means the opportunities for our people are endless. There’s opportunity to embrace personal development and career growth, own projects and make an impact.

QE Supply Chain Renewal is transforming the Qantas Engineering Supply Chain by replacing legacy systems and introducing integrated Manhattan, Maintenix, and Oracle solutions across local and international ports.

As the System Implementation Lead - Operations and Logistics (WMS), you’ll lead the operational deployment and adoption of Manhattan’s Warehouse Management functionality across Qantas Engineering Supply Chain. With a strong focus on warehouse execution, inventory control and user readiness, you’ll connect system design with practical stores and logistics operations.

You’ll be responsible for:

• Design of pragmatic and efficient operational supply chain processes for warehousing and related supply chain functions including receipting, waving, order dispatch and inventory accuracy.
• Lead WMS testing and validation across receiving, put-away, replenishment, picking, dispatch, cycle counting, scrap and material sales processes.
• Validate warehouse workflows, system integrations, local drop-point routes and transactions across Manhattan WMS, Maintenix and Oracle.
• Build and maintain test scripts, record successes and failures, and provide operational input into system configuration and knowledge materials.
• Design reporting to improve processes, particularly for cycle-counting, audit-trail validation and reconciliation across systems.
• Build and monitor local readiness glide paths and data sets, infrastructure requirements and shape/monitor transactional preparation.
• Create and deliver some training for warehouse and planning teams on WMS processes, RF devices, handhelds and inventory management
• Support workload balancing and operational continuity during transition while ensuring compliance with aviation, dangerous goods and ChemAlert requirements.
• Champion change, communicate implementation impacts and help teams embed new processes, technologies and behaviours.

You’ll have:

• Strong operational knowledge of warehousing, stores, distribution, inventory control and cycle-counting processes within a regulated environment.
• Knowledge of aviation regulatory requirements and safety-sensitive supply chain environments is highly regarded.
• Demonstrated experience implementing, testing or supporting a WMS, ideally Manhattan WMS, together with RF and handheld technology.
• Experience translating warehouse requirements into process workflows, test scenarios, training content and practical go-live plans.
• Demonstrated ability to lead change, manage ambiguity and influence operational stakeholders across multiple locations.
• Ability to lead workshops, and/or deliver training sessions
• Strong written and verbal communication skills, sound judgement and the ability to manage competing priorities autonomously.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to dream big and deliver successfully. Your development is a priority, supported by on-the-job learning, coaching and formal development opportunities.

The Qantas employee benefits program offers benefits that extend well beyond travel:

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, for you, your family and friends, plus exclusive accommodation and holiday offers.

We have flexible leave options: Access flexible working and leave options, including 18 weeks paid parental leave, superannuation on paid and unpaid parental leave until your child turns one, and purchased leave for eligible employees.

We’ll give you access to thousands of rewards: Enjoy discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment, along with eligible salary packaging options.

We’ll support your wellbeing: Access wellbeing resources designed to support your physical and mental health.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and people of all backgrounds to apply. If you have any support or access requirements, please advise us at the time of application. Your personal information will be kept confidential in accordance with relevant privacy legislation.

Applications Close: Monday 9th of November 2026.

Qualifications

Critical Success Factors: 1. Managing Change Across Diverse Teams and Systems Successfully coach, guide, train and influence QESC and other QE teams through significant system and process changes, while maintaining service levels and engagement across multiple sites and functions. 2. Ensuring System Adoption and Data Integrity Drive consistent and accurate use of new systems, simultaneously validating data quality and resolving integration issues across legacy and future-state platforms. Influence beyond the local port. 3. Balancing Go-Live Readiness with Operational Continuity Coordinate infrastructure, training, and support to meet go-live timelines with minimal disruption to day-to-day operations.