System Administrator (Sys Ops / Internal Systems)

Collective Shift Pty Ltd; City of Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Mentoring

Upskilling opportunities

Ownership & impact

Meaningful ownership

Job summary

Collective Shift Pty Ltd is seeking a System Administrator to own our internal systems and SaaS environment. You’ll maintain, secure, and optimize our stack, automate processes, and document workflows while supporting staff across the business.

Reporting to the Engineering Lead, this hybrid role requires at least 5 years in a similar position and will involve collaborating with engineering and non-technical teams from our Cremorne office. Melbourne-based with 3+ days onsite.

Qualifications

• Minimum 5 years in a similar role.
• Strong problem solving and troubleshooting ability.
• Excellent communication with non-technical users.
• Experience with managing SaaS access and workflows.
• Ability to document systems clearly.

Responsibilities

• Provide Tier 1/2 internal support and troubleshoot issues.
• Own day-to-day administration of internal systems and SaaS tools.
• Manage onboarding and offboarding, access provisioning and audits.
• Train staff to use tools confidently and effectively.
• Bridge between technical and non-technical stakeholders.
• Create clear documentation for systems and processes.
• Translate team requirements into practical technical solutions.
• Design and maintain system integrations and data flows.
• Improve workflows to reduce manual effort and increase reliability.
• Collaborate with software development on improvements and reporting.

Skills

Own system ownership

Troubleshooting

Documentation

Communication

Independent work

Tools

Google Workspace

Atlassian

Customer.io

Metorik

Intercom

Pipedrive

Job description

System Administrator (Sys Ops / Internal Systems)

Collective Shift is a leading global crypto research and strategy platform, trusted by thousands of investors around the world to simplify and demystify the world of crypto investing. Founded by Ben Simpson in 2020, we empower everyday and high-net-worth investors with research-backed insights, strategic guidance, and a personalised member dashboard, designed to save our members time and help them invest with clarity and confidence.

About Us

Collective Shift is a leading global crypto research and strategy platform, trusted by thousands of investors around the world to simplify and demystify the world of crypto investing. Founded by Ben Simpson in 2020, we empower everyday and high-net-worth investors with research-backed insights, strategic guidance, and a personalised member dashboard, designed to save our members time and help them invest with clarity and confidence.

The Role

We’re looking for a capable and thoughtful System Administrator (SysAdmin / SysOps) to take ownership of our internal systems and software environment. This role is ideal for someone who enjoys solving operational problems, improving workflows, and making technology work smoothly for the people using it.

You’ll be responsible for maintaining, securing, and optimising our SaaS stack, supporting internal teams, and driving improvements through automation, integrations, and clear documentation. This role blends hands‑on systems administration with stakeholder engagement and continuous improvement front of mind.

You’ll report directly to the Engineering Lead and work closely with teams across the business. The role will require you to work from our Cremorne office minimum 3 days per week.

Our Environment

• Employees in Melbourne, Perth, Adelaide, Sydney, Brisbane
• ~20 employees
• SaaS-heavy systems environment
• Core tools include Google Workspace, Atlassian, Customer.io, Metorik, Intercom and Pipedrive

What You’ll Be Doing

• Providing responsive Tier 1/2 internal support and troubleshooting system issues.
• Owning day-to-day administration of internal systems and SaaS tools.
• Managing end-to-end onboarding and offboarding, including access provisioning, permissions, and audits.
• Supporting and training staff across the organisation to use tools confidently and effectively.
• Acting as the bridge between technical and non-technical stakeholders.
• Creating clear documentation for systems, processes, and tool ownership.
• Gathering requirements from teams and translating them into practical technical solutions.
• Designing, implementing, and maintaining system integrations and data flows.
• Defining and improving workflows to reduce manual effort and increase reliability.
• Working closely with the software development team to deliver improvements, operational projects and reporting.

What We’re Looking For

• A proactive mindset: you take ownership, solve problems end-to-end, and improve systems over time.
• Strong critical thinking and troubleshooting ability.
• You are an enabler and understand the large impact you can have on staff by helping them leverage our tools to do their jobs.
• Strong documentation habits and an ability to bring clarity to complex system environments.
• Excellent communication skills and confidence supporting non-technical users.
• Experience managing access, workflows, reporting, and configuration across multiple SaaS tools.
• Strong ability to build and maintain integrations between internal systems and third-party platforms.
• Comfortable working independently in a hybrid environment, while collaborating closely with engineering.
• Minimum 5 years experience in a similar role.

How Success Will Be Measured

• Incident response and resolution time
• Quality and coverage of systems documentation
• Automation and efficiency improvements delivered
• Stakeholder satisfaction and enablement outcomes
• Integration reliability and workflow stability
• Delivery of internal systems projects and improvements
• Reduction in recurring system issues

What We’ll Provide

• Support and onboarding into our tools and systems
• Opportunities to upskill and grow your technical capability
• A role with meaningful ownership and impact across the business
• Mentoring and coaching to elevate your performance