System Administrator

Department of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

Department of Customer Service is seeking a Systems Administrator to provide day-to-day ICT support, including cloud services, systems software and automation tooling. The role requires cross-functional knowledge and hands-on experience across multiple modules, with a lead position in trouble shooting and change management.

The successful candidate will work in a hybrid Sydney environment, coordinating with internal and external stakeholders to ensure reliable service delivery and security.

Qualifications

• Cross-functional knowledge and hands-on experience across FI, PS, CO, SD, PPM, Procurement.
• Proven experience diagnosing system issues; testing functionality for releases, support packs and upgrades.
• SAP implementation experience in large, complex organisations.
• Work and support team lead on trouble shooting.
• Knowledge of Change & Transition support in enterprise environments.

Responsibilities

• Provide technical and business administration and leadership to customers on products, systems and configuration, complying with established policies and procedures.
• Liaise with internal and external stakeholders to provide technical support in resolving service issues to ensure service delivery outcomes are achieved.
• Monitor analyse and report on systems performance and functionality to contribute to systems quality and improvement.
• Install or upgrade computer components and software, troubleshoot as required, provide routine automation and maintain security to meet business needs.
• Contribute to building capability within the ICT technical stream, ensuring effective knowledge sharing and coaching to support optimal customer service.
• Proactively identify business risks and opportunities to continually improve efficiency, effectiveness and informed decision making.

Skills

Cross-functional knowledge

Troubleshooting

Team leadership

Change & Transition

Tools

SAP

Job description

System Administrator Clerk Grade: 7/8; $116,981 - $129,492 plus super Employment Type: Ongoing, Fulltime Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

The Systems Administrator provides technical support for the day‑to‑day operations of the organisation’s ICT systems, including cloud computing and systems software and automation software.

Key responsibilities

• Provide technical and business administration and leadership to customers on products, systems and configuration, complying with established policies and procedures
• Liaise with internal and external stakeholders to provide technical support in resolving service issues to ensure service delivery outcomes are achieved
• Monitor analyse and report on systems performance and functionality to contribute to systems quality and improvement
• Install or upgrade computer components and software, troubleshoot as required, provide routine automation and maintain security to meet business needs
• Contribute to building capability within the ICT technical stream, ensuring effective knowledge sharing and coaching to support optimal customer service
• Proactively identify business risks and opportunities to continually improve efficiency, effectiveness and informed decision making

The key challenges to be successful in this role

• Meeting customer and stakeholder needs while balancing work priorities and competing service requests
• Adhering to required controls without compromising responsiveness and availability

About you

• *Cross‑functional knowledge and hands‑on experience across FI, PS, CO, SD, PPM, Procurement
• *Proven experience diagnosing system issues; testing functionality for releases, support packs and upgrades.
• *SAP implementation experience in large, complex organisations
• *Work and support team lead on trouble shooting
• *Knowledge of Change & Transition support in enterprise environments

Closing Date

Wednesday 11th November 2026 @ 11.59pm

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail] . For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process