Sydney Hybrid Senior Community Manager – B2B SaaS Brand

Cover Genius; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Cover Genius is seeking a Community Manager on our Marketing Team to shape and amplify our brand voice across LinkedIn, X, Facebook, Instagram, Glassdoor, and more from our Sydney office.

You’ll own day-to-day social operations, partner with Customer Success and Talent teams, and drive employer branding while ensuring customer-centric, empathetic community experiences across platforms.

Qualifications

• Experience: 3-5 years in community management or social media marketing, ideally within B2B tech, SaaS, or InsurTech/FinTech.
• Platform Expertise: Manage brand accounts across LinkedIn, X, Facebook, and Instagram, plus familiarity with Reddit, G2, and TrustRadius.
• Communication Skills: Exceptional copywriting and editing skills with ability to write empathetically and maintain a consistent brand voice.
• Cross-Functional Collaboration: Partner with Customer Success or Support teams to resolve issues smoothly.
• Tool Proficiency: Familiarity with social media management and listening tools (e.g., Sprout Social, Hootsuite, HubSpot).
• Employer Branding (Plus): Prior exposure to recruitment marketing, employee advocacy, or Glassdoor management is valued.
• Education & Location: Bachelor’s degree in Marketing, Communications, or a related field; willing to commute to our Sydney office.

Responsibilities

• Channel Ownership: Manage day-to-day operations and publishing across core channels (LinkedIn, X, Facebook, Instagram, Glassdoor).
• Community Engagement: Proactively monitor comments, mentions, and DMs to foster active, brand-aligned conversations.
• First-Line Support: Act as the primary point of contact for customer inquiries and complaints on social channels.
• Cross-Functional Escalation: Partner with the Customer Success team to resolve issues and coordinate with Communications on PR risks.
• Review Moderation: Monitor and engage on Reddit, TrustRadius, and G2.
• Profile Enrichment: Audit and update profiles to keep branding and messaging current.

Job description

Cover Genius is seeking a Community Manager on our Marketing Team to shape and amplify our brand voice across LinkedIn, X, Facebook, Instagram, Glassdoor, and more from our Sydney office.

You’ll own day-to-day social operations, partner with Customer Success and Talent teams, and drive employer branding while ensuring customer-centric, empathetic community experiences across platforms.