Surveillance OperatorFull Time

Penrith Panthers; Penrith City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

40% discount at Panthers-owned foodOut

Discounts on Panthers merchandise 20%

Free onsite parking

Wellbeing Leave

Purchased Annual Leave

Staff social events

Job summary

Penrith Panthers is seeking a Surveillance Operator to monitor over 450 CCTV cameras, identify safety, security and compliance concerns, and support emergency responses. Eight weeks of comprehensive paid training will be provided.

You will work independently and as part of a close-knit team, maintain focus under pressure, and handle data entry, reporting and confidential information with accuracy and discretion.

Qualifications

• You are observant, dependable and able to remain calm and focused in a fast-paced environment.
• Current NSW Security Industry Licence - Class 1A and/or 1E.
• Current RSA and RCG competency cards.
• First Aid Certificate.
• Strong attention to detail and observational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor live CCTV footage through the Avigilon system.
• Review incidents and conduct investigations using CCTV footage and available reporting systems.
• Respond to and action CCTV requests from NSW Police.
• Back up and securely manage Body-Worn Camera footage.
• Operate as a central command point and communicate with departments via two-way radio.
• Monitor and respond to alarms through the Gallagher security system.
• Liaise and work closely with emergency services.
• Export and interpret gaming meter reports.
• Investigate and analyse transactions, behaviours and system-generated alerts for indicators of potential money laundering or terrorism financing.
• Complete data entry, reports and administrative tasks with a high level of accuracy.
• Maintain strict confidentiality and handle sensitive information appropriately.
• Comply with Group policies, procedures and relevant legislative requirements.

Skills

Observational skills

Calm under pressure

Attention to detail

Integrity and confidentiality

Communication skills

Analytical thinking

Microsoft Excel

Tools

Avigilon CCTV system

EWIS panel

Gallagher security system

Two-way radio

Job description

Put Your Eye for Detail at the Centre of Safety

Penrith Panthers has an exciting opportunity for a Surveillance Operator to join our team. Bring your strong observational skills, sound judgement and ability to remain calm under pressure to a role where every detail matters. Eight weeks of comprehensive paid training will be provided to prepare you for success.

About the Opportunity

As a Surveillance Operator, you will play an important role in protecting our employees, members, guests and property by monitoring more than 450 CCTV cameras and identifying potential safety, security and compliance concerns.

You will join a close-knit team while also working independently for extended periods, maintaining focus, accuracy and sound judgement at all times. Experience in surveillance, security or a related environment will be highly regarded.

What you will be doing:

• Monitor live CCTV footage through the Avigilon system
• Review incidents and conduct investigations using CCTV footage and available reporting systems
• Respond to and action CCTV requests from NSW Police
• Back up and securely manage Body-Worn Camera footage
• Operate as a central command point and communicate with departments via two-way radio
• Monitor and respond to alarms through the Gallagher security system
• Liaise and work closely with emergency services
• Operate the Emergency Warning and Intercommunication System(EWIS) panel and support fire-response procedures
• Export and interpret gaming meter reports
• Investigate and analyse transactions, behaviours and system-generated alerts for indicators of potential money laundering or terrorism financing
• Complete data entry, reports and administrative tasks with a high level of accuracy
• Maintain strict confidentiality and handle sensitive information appropriately
• Comply with Group policies, procedures and relevant legislative requirements

About you

You are observant, dependable and able to remain calm and focused in a fast-paced environment. You demonstrate integrity, discretion and respect for people and property, with the confidence to respond appropriately as situations evolve. You are available to work across a variety of shift including days, nights, and weekends.

You will also bring:

• A current NSW Security Industry Licence - Class 1A and/or1E
• Current RSA and RCG competency cards
• A current First Aid Certificate
• Strong attention to detail and observational skills
• Sound judgement and a responsible approach to sensitive situations
• Excellent written and verbal communication skills
• Intermediate Microsoft Excel and touch-typing skills
• Confidence using technology and the ability to quickly learn new systems and technical equipment
• Strong investigation, analysis and problem-solving skills
• The ability to interpret complex information and data
• A sound understanding of the AML/CTF Act and its practical application
• Experience preparing analytical intelligence reports and presenting findings to relevant stakeholders
• The ability to work effectively both independently and within a team
• A strong commitment to confidentiality, accuracy and compliance

As part of the Panthers team, you'll enjoy:

• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise and the pride of being part of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers
• Reward and recognition programs that celebrate outstanding contributions
• Wellbeing Leave and Purchased Annual Leave for eligible PT & FT employees to enjoy greater work-life flexibility
• Staff social events and opportunities to connect with your teammates
• Free onsite parking

Master Licence Number 407793444

About Us

Panthers Penrith Leagues Club sits proudly in the middle of what has become the impressive and expansive Panthers Precinct. Our club boasts 11 restaurants, 6 bars and 12 meeting, event and function rooms and adrenaline activities. Panthers is a not-for-profit organisation, heavily focused on our members, their guests and our community. While Panthers has grown exponentially over the years, our priority has always remained to provide an exceptional customer experience and to become a leading contributor of spirit, support and opportunity within the Penrith community.