Support Worker - Home Care

Lutheran Services; Ipswich City; On-site; AUD 82,000 - 100,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 peryear

3 extra paid leave days at Christmas

Annual leave loading

Study leave up to 2 weeks per year

Generous parental leave

Wellbeing support (Telus Health)

Job summary

Relationships Australia Queensland (RAQ) is seeking a compassionate and skilled Children's Contact Services Family Support Worker to join our Ipswich team. This part-time role (3 days/week) facilitates safe, child-focused contact between children and their parent or carer when contact is ordered or needed due to safety or conflict.

You will apply knowledge of child development, trauma-informed care, and family dynamics to assess suitability, ensure safety, and support planning.

Qualifications

• Tertiary qualifications in social or behavioural sciences, with studies in child development.
• Experience working with children and families, including those affected by domestic/family violence, separation or conflict.
• Knowledge of the Family Law Act and child protection frameworks.
• First Aid/CPR certificate or willingness to obtain.
• Strong risk assessment and case management skills.

Responsibilities

• Conduct intake assessments and parent interviews, including safety screenings and familiarisation sessions for children.
• Facilitate supervised contact visits and changeovers in a safe, neutral environment.
• Meet with children where appropriate to gain feedback and inform planning.
• Monitor risk, escalate safety concerns in line with policy and legislative requirements.
• Maintain accurate case notes, assessments, and client files.
• Liaise with internal and external stakeholders, including legal and child protection services.
• Participate in supervision, reflective practice, and professional development.

Skills

Interpersonal skills

Written communication

Risk assessment

Case management

Team collaboration

Education

Social/behavioural science qualification

Tools

First Aid/CPR Certification

Job description

Children's Contact Service (CCS) Family Support Worker

Relationships Australia Queensland (RAQ) is seeking a compassionate and skilled Children's Contact Services Family Support Worker to join our Ipswich team and deliver high-quality, child-focused services that support separated families. This part-time (3 days/week) role is responsible for facilitating safe and supported contact between children and their parent or carer, particularly where contact is ordered or agreed upon but cannot occur independently due to safety, conflict, or communication concerns.

In this role, you will apply your knowledge of child development, family dynamics, and trauma-informed practice to assess suitability for services, ensure the safety of all parties, and maintain a positive, respectful environment for child-parent contact. You will also gather and share the voice of the child, contribute to case planning and review, and ensure all legislative and organisational requirements are met.

This is a highly rewarding role for a practitioner who is passionate about supporting the best interests of children, while navigating complex family dynamics with empathy, professionalism, and care.

Additionally, you will:

• Conduct intake assessments and parent interviews, including safety screenings and familiarisation sessions for children.
• Facilitate supervised contact visits and changeovers in a safe, neutral environment that supports children’s emotional wellbeing and developmental needs.
• Meet with children where appropriate to gain feedback and inform planning.
• Monitor risk, responding to issues as they arise, and escalating safety concerns in line with policy and legislative requirements.
• Maintain accurate case notes, assessments, and client files using internal systems.
• Liaise with internal and external stakeholders, including legal and child protection services, where required.
• Participate in supervision, reflective practice, and professional development to support continuous improvement in service delivery.

About you

You are a calm, confident, and child-focused practitioner with a strong understanding of child development, family conflict, and trauma-informed care. You are passionate about creating safe spaces for children and families navigating challenging transitions.

Additionally, you have:

• Tertiary qualifications in social or behavioural sciences, with studies in child development.
• Experience working with children and families, including those affected by domestic and family violence, separation, or conflict.
• Knowledge of relevant legislation, including the Family Law Act and child protection frameworks.
• First Aid/CPR Certificate (or willingness to obtain).
• Well-developed risk assessment and case management skills.
• Excellent interpersonal and written communication skills.
• The ability to work within a multidisciplinary team and uphold the values and ethics of RAQ.

We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team:

• Work-Life Balance – Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.
• Boost Your Take-Home Pay – Access salary packaging options of up to $15,900 per year, significantly increasing your net income.
• Extra Time Off – Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave.
• Annual Leave Loading – Receive extra pay when you take annual leave – because your downtime matters.
• Study Leave – Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth.
• Generous Parental Leave – Take the time you need to focus on your family with our paid parental leave program.
• Wellbeing Support – Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

Annual salary on offer starts from $91,000 plus superannuation (pro rata for part-time) to be negotiated depending upon qualifications and experience.

Join us and experience a workplace where your wellbeing, growth, and success are our top priorities.

We are committed to a culturally safe and respectful workplace, where inclusion is embedded in how we work and support our people. We warmly encourage applications from First Nations peoples and recognise the value of lived experience in delivering meaningful outcomes for the communities we serve.