Parenting Orders Program (POP) Case Coordinator

RAQ; Rockhampton Regional; Hybrid; AUD 82,000 - 100,000; Full time

Benefits offered by this job

Work-Life Balance

Salary Packaging up to $15,900

Extra Leave Days

Annual Leave Loading

Study Leave

Parental Leave

Wellbeing Support

Job summary

Relationships Australia Queensland (RAQ) in Rockhampton is seeking a permanent, full-time Parenting Orders Program (POP) Case Coordinator. You will empower parents and carers to build positive relationships with children through separation and provide education, support, and advocacy.

You will shape education programs, manage client plans, and work collaboratively with counselling and dispute resolution services to promote child-focused outcomes in our community.

Qualifications

• Undergraduate qualification in Social or Behavioural Sciences; postgraduate considered.
• Experience supporting families in high-conflict settings, including crisis situations.
• Child-focused, culturally inclusive practice framework experience.
• Experience in group facilitation, education delivery, and family dispute resolution preferred.
• Strong knowledge of family law, domestic violence legislation, and impact on children.
• Excellent communication, time management, and computer literacy skills.

Responsibilities

• Conduct intake assessments, collect client information, screen for risks and safety needs.
• Design and deliver group and individual education on child development and family dynamics.
• Develop and implement client case management plans with a collaborative approach.
• Liaise with internal and external services for integrated support and referrals.
• Maintain accurate records, case notes, and risk assessments per policy.
• Participate in supervision, development, and compliance with legislative duties.

Skills

Communication

Time management

Computer literacy

Education

Undergraduate qualification in Social/Behavioural Sciences

Job description

About Us

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges.

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the Role

We are seeking a permanent, full-time, Parenting Orders Program (POP) Case Coordinator to join our Rockhampton team.

Step into a pivotal role where you’ll make a real difference in the lives of families at a critical time. As a Parenting Orders Program (POP) Case Coordinator, you will empower parents and carers to build positive, healthy relationships with their children through and beyond separation. Each day offers the chance to educate, support, and inspire individuals to navigate challenges and champion child-focused outcomes.

You’ll shape innovative support programs, provide expert guidance, and become a trusted advocate for the wellbeing of children—helping families create stronger, more resilient bonds for the future. This is your opportunity to grow your career while genuinely changing lives in our community.

Additionally, you will:

• Conduct intake assessments, obtain client information, screen for risks, develop safety plans, and determine suitability for interventions.
• Design and deliver group and individual education programs on child development, family violence, and navigating complex family separations.
• Develop and implement client case management plans in a child-focused, collaborative manner.
• Liaise with internal and external services for integrated support, including referrals for counselling and family dispute resolution.
• Maintain accurate client records, case notes, and risk assessments as per organisational policy.
• Continuously participate in supervision, professional development, and uphold compliance with all legislative, duty of care, and administrative requirements.

About You

You are passionate about supporting families through separation, skilled in managing complex cases, and committed to positive outcomes for children. Your approach is collaborative, reflective, and always informed by best practice principles in family support.

Additionally, you have:

• A relevant undergraduate qualification in Social or Behavioural Sciences (postgraduate highly regarded).
• Demonstrated experience supporting families in high conflict settings, including with involuntary clients or clients in crisis.
• A strong record of working within a child-focused and culturally inclusive practice framework.
• Experience in group facilitation, education delivery, and (ideally) family dispute resolution.
• Solid knowledge of family law, domestic violence legislation, and the impact of trauma and conflict on children.
• Excellent communication, time management, and computer literacy skills (Microsoft Office, web-based systems).

We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team:

• Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.
• Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income.
• Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave.
• Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.
• Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth.
• Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.
• Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

Annual salary on offer starts from $91,000 plus superannuation (pro rata for part-time) to be negotiated depending upon qualifications and experience.

Applications close Wednesday 18 November 2026

We are committed to a culturally safe and respectful workplace, where inclusion is embedded in how we work and support our people. We warmly encourage applications from First Nations peoples and recognise the value of lived experience in delivering meaningful outcomes for the communities we serve.