Support Worker Children's Services
Aruma
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Benefits offered by this job
Job summary
Aruma is seeking a dedicated Support Worker for Children’s Services in Townsville. You’ll help children aged 5–18 who’ve faced trauma, loss and disruption, supporting daily routines and personal growth.
You’ll build trusting relationships, support schooling and activities, and foster a safe, inclusive home. The role offers development, trauma-informed practice training and opportunities to grow within Aruma.
Qualifications
- Certificate IV in Child, Youth and Family Intervention is highly regarded or equivalent.
- First Aid and CPR certification required.
- Working With Children Check
- NDIS Worker Screening Check
- Valid driver’s licence and insured vehicle
Responsibilities
- Build genuine, trusting relationships with children and young people
- Support school attendance, appointments, life skills and recreation
- Create safe, trauma-informed environments
- Help young people build independence, confidence and resilience
- Encourage participation in sport, music, art and community activities
- Navigate challenges and celebrate progress
- Advocate for rights, voice, choices and aspirations
- Collaborate with families, schools, therapists and the team
Skills
Education
Job description
Could you be the person a young person remembers because you showed up when they needed you most?
At Aruma, you’ll support children and young people aged 5–18 who have experienced trauma, loss and disruption. You’ll help them feel safe, build trust, discover their strengths and develop the confidence and skills to thrive.
Some days you’ll be kicking a footy, heading out into the community or celebrating a big achievement. Other days, you’ll be helping a young person navigate a difficult moment.
And while you help young people grow, you’ll help you grow too.
Whether you’re experienced in residential care or ready to take your first step into the sector, this is an opportunity to build a meaningful career with a team that invests in you.
As a Support Worker, you’ll help create a safe, nurturing and inclusive home where young people can be themselves, build relationships and work towards their goals.
You’ll:
- Build genuine, trusting relationships with children and young people
- Support everyday life including school, appointments, life skills and recreation
- Create safe, trauma-informed and developmentally appropriate environments
- Support young people to build independence, confidence and resilience
- Encourage participation in sport, music, art, community activities and hobbies
- Help young people navigate challenges and celebrate their successes
- Advocate for their rights, voice, choices and aspirations
- Work collaboratively with families, schools, therapeutic professionals and your team
Residential care isn’t simply about managing behaviours.
Children and young people in out-of-home care may have experienced significant adversity. Your consistency, patience and ability to build relationships can help create the safety and trust they need to move forward.
A conversation.
A shared laugh.
A successful school day.
A first step towards independence.
At Aruma, we believe every child and young person deserves dignity, inclusion, choice and the opportunity to live the life they want.
Our HEART values guide how we work:
Human Rights Warriors – champion dignity, inclusion and equality
Enjoy Life – create moments of joy, connection and possibility
Awesome Participants – support young people to live the lives they choose
Revolutionary Spirit – challenge the status quo and find better ways
Terrific Teams – work alongside people who care as much as you do
We know meaningful work is only part of the picture. You also want to know that your employer will invest in your future.
At Aruma, we want your first role with us to be the beginning of a career — not simply your next job. As you grow your skills and experience, you’ll have opportunities to develop, step into leadership and pursue further learning.
Salary packaging up to $15,900, plus $2,650 meals and entertainment
Emerging Leaders Programs designed to help you build leadership capability, confidence and experience for your next career step
Genuine Career pathways into Service Leader, Service Management and other leadership roles
Flexible rostering across days, evenings, weekends and sleepovers
Ongoing training and development in trauma-informed practice, therapeutic care and leadership
Scholarship opportunities to support further study, qualifications and professional growth
Fitness Passport and health & wellbeing benefits
Employee Assistance Program for you and your family
Discounted health insurance
BRAVE Awards to recognise your contribution
Your first role with Aruma doesn’t have to be your last.
Whether you want to deepen your expertise, gain a qualification, explore leadership or take your career in a new direction, we’ll support you to keep learning and growing.
Start where you are. Build your skills. Discover what’s possible.
You don’t need to have all the answers.
You’ll be someone who is:
- Passionate about helping children and young people succeed
- Patient, empathetic and able to build trust
- Curious, reflective and open to learning
- Reliable, resilient and emotionally aware
- A strong communicator and team player
- Committed to human rights, inclusion and choice
- Comfortable working across a 24/7 residential care environment
A Certificate IV in Child, Youth and Family Intervention (Residential Care) or equivalent is highly regarded, including those currently working towards the qualification.
You’ll also need:
- First Aid and CPR
- Working With Children Check
- NDIS Worker Screening Check
- Current driver’s licence and insured vehicle
This is a 24/7 service, so your roster may include:
- Day shifts
- Evening shifts
- Sleepovers
- Weekends
- Public holidays
Flexibility and consistency are important to help young people experience the stability they deserve.
At Aruma, we’re not just filling shifts.
If you want a job where you can make a genuine difference, be part of a supportive team and build a career with purpose, we’d love to hear from you.
Our Commitment
At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.
We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, roles may close sooner if we find the right person. Applications received later in the process may not progress. If you’re unsuccessful and would value feedback, please feel welcome to reach out to our Talent team.
Applications close 14/11/26
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