Support Worker - Bama Dakil

Anglicare North Queensland Limited; Cairns Regional; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

SCHADS Award Level 1

EAP & Chaplaincy Service

Flexible work arrangements

Job summary

Anglicare North Queensland Limited seeks a compassionate team member for the Bama Dakil Diversion Centre to reduce cycles of public intoxication using harm minimisation, cultural safety and trauma-informed practices.

You will support clients to stabilise, access nourishment, hydrate, rest and recover while connecting with services and community networks. Collaboration with First Responders, police and health partners is essential, alongside commitment to diversity and reconciliation.

Qualifications

• Certificate IV in Community Services (or equivalent) is preferred.
• Experience working with diverse clients and in intoxicated settings would be an asset.
• Ability to engage with people experiencing alcohol/drug challenges, mental health issues and homelessness.

Responsibilities

• Provide harm minimisation, trauma-informed support in public or supervised settings.
• Assist clients to stabilise, access nourishment and hydrate, rest and recover.
• Engage clients to explore options, activities and connections with services/community networks.
• Collaborate with police, health services and community partners; support transport and case management.
• Participate in risk assessment and crisis management within 24/7 facilities.
• Maintain documentation and IT systems related to client care.

Skills

Rapport building

Crisis management

First Responders liaison

IT literacy

Data entry

Diversity & inclusion

Education

Certificate IV in Community Services

Tools

None

Job description

As a member of the Bama Dakil Diversion Centre team, you will reduce cycles of public intoxication and related harm through providing responsive, respectful and dignified support to people who are frequent users of substances in public spaces and at risk of imprisonment. Using harm minimisation, cultural safety and trauma informed practices the practical, supervisory and administrative duties undertaken will maintain a welcoming, safe, nurturing and culturally affirming environment at the Centre.

You play a vital role enabling clients to stabilise, get nourishment and hydrate, rest and recover and to feel valued and assist clients people explore options, engage in meaningful activities, connect with services and community support networks. You will assist our internal community transport, case management, activity and detainee support services and maintain positive relations with partner organisations and referrers such as Police, Queensland Health, Department of Corrective Services and Centrelink.

To be successful you will need

• Recognised Certificate IV qualification in Community Services (or equivalent) or enrolment in studies is preferred.
• Prior experience working respectfully with clients from diverse backgrounds and in providing care, support and monitoring of clients who are intoxicated in public places and or in supervised accommodation settings.
• Demonstrated ability to establish rapport and connection with people experiencing alcohol and other drug challenges, mental health issues, homelessness, disconnection from family and or those who are detained or incarcerated.
• Experience in risk assessment, crisis management and skills in navigating solutions to challenges that arise in 24/ 7 facilities and a good understanding of public intoxication, addiction, mental health and domestic / family violence issues.
• Ability to network and collaborate with First Responders, health and medical professionals and other service providers.
• Good communication, numeracy, administration, data entry and computer skills and the ability to learn IT systems.
• Ability (and willingness) to comply with policies, procedures, established practices and contract deliverables.
• Commitment to diversity, inclusion, reconciliation and closing the gapobjectivesand experience working with First Nations people,organisationsand communities.

Compliance

• Evidence of qualifications or enrolment if claimed
• Satisfactory outcome of a current (less than 3 months old) National Criminal History Check
• Blue Card (QLD working with children card)
• QLD drivers’ licence ‘Class C’ or interstate equivalent
• Ability (and willingness) to be on 24/7 rotating roster and undertake shift work
• Required to transport clients and or to visit clients in their place of residence or within another setting
• Out of hours may be required from time to time
• Ability (and willingness) to undertake local/regional travel
• First Aid certificate and CPR certificate.

What we can offer you

• A rewarding career with a growing, respected for purpose not-for-profit organisation
• SCHADS Award Level 1 (Crisis Accommodation)
• Access to Employee Assistance Program (EAP) and Chaplaincy Service
• A willingness to explore flexible workplace arrangements

Why work for Anglicare NQ

Formed in 2000, Anglicare North Queensland Limited (Anglicare NQ) is a for purpose not for profit Australian Charities and Not-for-profits Commission (ACNC) registered charity and an independent legal entity operating as a Company Limited by Guarantee. We provide place-based human services, support community initiatives and undertake advocacy work. Our efforts are underpinned by Anglicare NQ’s purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland.

Diversity and inclusivity are important to Anglicare NQ. We are committed to ensuring our workplaces and services are safe, fair and accessible.