Support Worker

Mai-Wel Limited; Newcastle-Maitland; On-site; AUD 60,000 - 75,000; Full time

Job summary

Mai-Wel Limited in New South Wales is seeking passionate, dedicated Support Workers to join our Supported Independent Living team. You will deliver person-centred support in home environments, helping participants live independently with dignity and confidence.

We value reliability, professionalism, and a compassionate approach. The role requires availability across a 24/7 roster, including nights and weekends, and adherence to care plans to ensure high-quality outcomes for participants.

Qualifications

• Experience as a Support Worker or similar role.
• Broad availability across a 24/7 roster, including days, evenings, nights, weekends and public holidays.
• Strong communication skills and reliability.
• Ability to work independently or as part of a team.
• Current Australian Drivers licence and vehicle insurance.

Responsibilities

• Provide person-centred support aligned with individual care plans and participant goals.
• Support participants with daily living activities and skill development.
• Promote independence and build life skills each shift.
• Create a safe, welcoming home environment and follow care plans.
• Travel between sites and adapt to different home environments as required.

Skills

Support Worker

24/7 roster

Communication skills

Independence building

Education

First Aid & CPR

NDIS Worker Screening

Working with Children Check

Police Check

Driver's licence

Job description

About Us

The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.

Introduction

About Us

The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.

Mai-Wel Group | Supported Living Homes

Make a Difference - Support People to Live Independently and Thrive

At Mai-Wel, we believe in empowering people to live independently, build confidence, and achieve their personal goals. We are seeking passionate, committed, and values-driven Support Workers to join our Supported Independent Living (SIL) team.

This is not just a support role — it is an opportunity to make a real and lasting impact in people’s lives while being part of a team that values professionalism, positivity, resilience, and purpose. We are building a team of people who bring heart, consistency, and genuine joy to their work.

About The Role

As a Support Worker in our SIL team, you will provide high-quality, person-centred support that enables participants to live meaningful, independent lives in a safe, respectful home environment.

• Provide person-centred support aligned with individual care plans and participant goals
• Support participants with daily living activities, skill development, and building independence
• Actively promote independence by encouraging participants to build life skills and confidence every shift
• Create a safe, welcoming, and respectful home environment for all participants
• Follow care plans consistently, confidently, and competently to ensure high-quality support delivery
• Work collaboratively with leadership to solve problems, share ideas, and contribute to continuous improvement
• Build strong, respectful relationships with participants while maintaining professional boundaries and dignity of care
• Contribute to a positive team culture built on respect, reliability, and excellence
• Work flexibly across a 24/7 roster, including day, afternoon, evening, sleepover, weekday, and weekend shifts
• Travel between sites and adapt to different home environments as required

What We’re Looking For

We’re not looking for just anyone — we’re looking for a very specific kind of Support Worker. Someone who understands the responsibility, privilege, and impact of supporting people in their own homes.

To be successful in this role, you will bring:

• Flexible thinking - You can adapt quickly and pivot when participant needs change
• Dependability when it matters most - You are comfortable working night shifts, bring a positive attitude to every shift, and offer the flexibility needed to support a 24/7 service.
• Professional commitment - You take pride in your work, show reliability, and follow through on commitments
• Resilience - You remain steady, solution-focused, and calm in challenging situations
• A positive attitude - You actively contribute to a respectful, supportive, and positive team culture
• A genuine passion for independence building - You are driven to support participants to become the most independent version of themselves
• Strong communication skills - You collaborate effectively with leadership and team members to share ideas and solve problems
• Respect for home environments - You understand you are entering someone’s home and treat it with dignity and care
• Care plan confidence - You are competent, consistent, and detail-focused in following support plans
• Flexibility - You are available to work a variety of shifts across a 24/7 roster to meet participant needs
• Genuine purpose and care - You bring energy, compassion, and meaning to the work you do

Skills and Experiences

About You

You are a purpose-driven, reliable, and patient Support Worker who is passionate about empowering people with disability to live fulfilling, independent lives. You value meaningful work, high standards, and being part of a team that supports, challenges, and values you while making a real difference in people’s lives.

Essential

• Experience working as a Support Worker or in a similar role
• Broad availability across a 24/7 roster, including days, evenings, nights, weekends, and public holidays, with full availability highly regarded.
• Strong communication skills
• Ability to work independently or as a part of a team
• Current Australian Drivers licence and fully insured vehicle
• NDIS Worker screening clearance
• Current Police Check
• Working with Children Check
• First Aid & CPR Certificate (or willingness to obtain)

Desirable

• Certificate 3 or higher in Disability, Individual Support or Community services will be highly regarded.