Support Worker

Vinnies; Newcastle; Hybrid; AUD 55,000 - 59,000; Full time

Job summary

St Vincent de Paul Society (NSW) is seeking a permanent full-time Support Worker based in Wickham, Newcastle. The role combines practical client support with accommodation services and property coordination, working closely with Case Workers to ensure properties are well-maintained, welcoming and safe.

The position involves coordinating maintenance, managing tenancy processes and supporting clients’ day-to-day needs in a hands-on environment.

Qualifications

• Experience in property management, accommodation services, community housing or a similar environment.
• A current First Aid Certificate.
• Knowledge of workplace health and safety requirements.
• A current driver’s licence.

Responsibilities

• Prepare and maintain client rooms, including cleaning, laundry and room set-up.
• Ensure accommodation and communal areas are clean, safe, welcoming and well-presented.
• Act as the first point of contact for maintenance requests and property-related issues.
• Coordinate and follow up property maintenance, repairs and general upkeep.
• Assist with tenancy management and property compliance processes.
• Provide practical day-to-day support to clients accessing the service.
• Build positive, respectful relationships with clients, fostering a safe and inclusive environment.
• Work collaboratively with Case Workers and other team members to support positive client outcomes.

Skills

Property management

Accommodation services

Community housing

Communication & interpersonal skills

First Aid Certificate

Workplace health and safety knowledge

Driver's licence

Job description

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Support Worker

Location: Wickham, NSW, AU, 2293

About Us

The St Vincent de Paul Society is a leading provider of community support services, committed to supporting people in need and shaping a more just and compassionate society.

At Vinnies, you’ll be part of a team that makes a genuine difference in the lives of individuals and communities. If you’re passionate about helping others and enjoy a varied, hands‑on role, we’d love to hear from you.

Permanent full-time opportunity | Monday to Friday |Based in Wickham, Newcastle,

SCHCADS Award hourly rates: $40–$43, dependent on experience

Increase your take-home pay with up to $15,900 in tax-free salary packaging benefits

Career development opportunities with clear pathways for internal progression

About the Role

We’re looking for a compassionate, proactive and hands-on Support Worker to join our team . This is a varied role that brings together practical client support, accommodation services and property coordination. You'll play an important part in creating a positive environment for people accessing our accommodation services, ensuring properties are well‑maintained, welcoming and safe. Working closely with Case Workers and the wider team, you'll help support clients with their day‑to‑day needs while taking ownership of property presentation, maintenance coordination and accommodation standards. If you're organised, approachable and enjoy a role where no two days are quite the same, this is a great opportunity to put your skills towards something meaningful.

Key Responsibilities

Prepare and maintain client rooms, including cleaning, laundry and room set-up.

Ensure accommodation and communal areas are clean, safe, welcoming and well‑presented.

Act as the first point of contact for maintenance requests and property‑related issues.

Coordinate and follow up property maintenance, repairs and general upkeep.

Assist with tenancy management and property compliance processes.

Provide practical day‑to‑day support to clients accessing the service.

Build positive, respectful relationships with clients, fostering a safe and inclusive environment.

Work collaboratively with Case Workers and other team members to support positive client outcomes.

About You

Experience in property management, accommodation services, community housing or a similar environment.

Strong organisational skills and excellent attention to detail.

The ability to work independently, take initiative and manage competing priorities.

Good communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.

A respectful, empathetic and non‑judgemental approach, with a genuine commitment to supporting vulnerable people.

A current First Aid Certificate.

Knowledge of workplace health and safety requirements.

A current driver's licence.

We Offer

Boost Your Take‑Home Pay – Access up to $15,900 in tax‑free salary packaging benefits for everyday expenses.

Supportive Team – Be part of a welcoming, collaborative and values‑driven team.

Career Progression – Explore internal opportunities and clear pathways for career development.

Learning & Development – Access on‑demand training and development opportunities to grow your skills.

Wellbeing Support – Access our Employee Assistance Program (EAP) and wellbeing services.

Inclusive Culture – Work in an organisation committed to diversity, inclusion and belonging, with active RAP and DIAP programs.

Additional Leave Benefits – Access 5 days Sorry Business Leave, a Mental Health & Wellbeing Day Off, 16 weeks paid parental leave, plus cultural and study leave.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and arecommitted to engaging a diverse workforce.We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found inthe Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre‑employment checks including a Police check& Working with Children check. A health / medical assessment may be required for some roles.