Support Technician

Firstfocus; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Up to AU$85k package

Free coaching via Uprise

Hybrid working arrangements

10 paid training days per year

FastTrack mentoring

MAD Council

Tesla company car option

Regular social events

Job summary

First Focus—Australia’s top MSP—seeks skilled IT professionals to join a curious, high‑performing team. You’ll tackle tickets across AD, Azure, M365, and Exchange, and contribute to cloud deployments and onsite missions with a culture that values learning and collaboration.

With 10 paid training days, certs as payoff, and a flexible hybrid setup, you’ll grow technically while making real client impact in a dynamic Melbourne environment.

Qualifications

• Deep knowledge of AD (Azure preferred) and end-user support.
• Solid grasp of Windows Server, Exchange and cloud platforms.
• Comfort across desktop to firewall, LAN/WAN.
• Experience with ticketing systems and user communication.
• Valid Australian driver’s license and own vehicle for hybrid onsite work.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls, and networks.
• Supporting cloud platforms—Azure AD, Entra, Hyper‑V, Citrix, AWS.
• Jumping into project deployments when things get spicy.
• Splitting your time between desk‑based support and hands‑on onsite work, depending on the day.
• Collaborating with senior engineers to keep environments clean, lean, and mean.

Skills

AD knowledge

Windows Server & Exchange

Cloud platforms

Ticketing systems

Communication & problem solving

Driver's license & vehicle

Tools

Azure AD

Entra

Hyper-V

Citrix

AWS

Job description

Job Description

Description

You’ve been grinding remote tickets for years.

You’ve mastered the queue.

You’ve soloed Exchange.

You’ve tanked Azure outages and DPS’d your way through AD forests.

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.

We’re First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running) . With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with. It’s a chance to:

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast—10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script—solve real problems, not just reset passwords and reboot printer

What You’ll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper‑V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Splitting your time between desk‑based support and hands‑on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking’s on us, not on you)

Requirements

What You’ll Bring

• Deep knowledge of AD (mostly Azure but still a little bit of on‑prem too) and end‑user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• A valid Australian driver’s license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

Benefits

What You’ll Get

• Up to $85k package, plus training and flexibility
• Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• Hybrid working arrangements for real work‑life balance
• 10 paid training days a year, exam fees covered, and pay rises for certs
• FastTrack mentoring program for career growth
• MAD (Making A Difference) Council—equality, charity, and sustainability
• Tesla company car option (yes, really—conditions apply)
• Regular social events and a team culture built on trust, curiosity, and support

Neurodiverse? We’ve Got You. We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions.