Support Specialist, Leaving Violence Program (Trauma-Informed)

Telstra Health; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free Telstra mobile & plan

25% off Telstra products & services

16 weeks paid gender-equal parental le

Free 24/7 professional support for you

Employee rewards program: discounts on

Job summary

Telstra Health is seeking expressions of interest for upcoming Support Specialist opportunities within the Leaving Violence Program (Talent Pool). You will provide short-term, trauma-informed support to victim survivors, guiding them through applications and connecting to essential services.

This telephone-based role requires risk assessment, safety planning, meticulous documentation, and the ability to work in a fast-paced environment on a rotating roster, with full-time hours Mon-Fri (local

Qualifications

• Minimum three years' experience in the Family, Domestic and Sexual Violence sector, providing person-centred, trauma-informed support that includes risk and needs assessment, safety planning, and service navigation.
• Experience in an online, call centre-type environment undertaking detailed risk and needs assessment and providing support to vulnerable people
• Demonstrated ability to work in fast paced environment where accurate documentation, following processes, and managing varying levels of vulnerability is required
• Willingness to complete and maintain required compliance checks, including a valid Working with Children Check (WWCC) and National Police Check

Responsibilities

• Guide and support Victim-survivors through the application process including gathering necessary documentation and identification determine their eligibility for the Leaving Violence Program
• Providing short-term (up to 12 weeks) telephone-based support, including regular check-ins and referral pathways.
• In partnership with the Victim-Survivor, undertake risk and needs assessments and develop safety plans.
• Maintain timely accurate notes, documentation and follow-up actions in line with Program expectations and KPIs.

Skills

risk and needs assessment

trauma-informed support

safety planning

service navigation

telephone-based support

documentation

Education

Bachelor's degree in Social Work, Psychology or a related field, with eligibility for registration with a recognised professional body (e.g. AASW, AHPRA, ACA, PACFA, ACWA)

Job description

Transform Digital Healthcare with Telstra Health

At Telstra Health, we're shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care-wherever it's needed.

Trusted across programs like 1800RESPECT, the Leaving Violence Program, and the National Cancer Screening Register, we connect care in ways that truly make a difference.

We're currently seeking expressions of interest for upcoming Support Specialist opportunities within the Leaving Violence Program (Talent Pool Only). If you're passionate about supporting victim survivors and making a meaningful difference, we'd love to hear from you. Apply now!

About the Leaving Violence Program (Talent Pool)

The Leaving Violence Program provides financial and other support to help individuals who have left, or are leaving, a partner who uses violence, delivered in a trauma-informed, person-centred way on behalf of the Australian Government. Join us to do meaningful work where purpose, innovation and real-world impact come together every day.

We welcome applications from candidates across Australia who are interested in permanent or fixed-term opportunities within the Leaving Violence Program. Through this national Expression of Interest, suitable candidates may join our talent pool for up to 12 months and be considered for opportunities as they become available.

About the role

As a Support Specialist in the Leaving Violence Program, you'll provide short-term, practical support to victim survivors of intimate partner violence as they take steps toward safety and stability, helping them understand the program, complete applications, and connect with the right supports to help keep them safe.

Working in a structured, telephone-based environment, you'll deliver trauma-informed, culturally safe support, using your judgement to recognise risk, maintain professional boundaries, and escalate concerns when needed.

What you'll be doing

• Guide and support Victim-survivors through the application process including gathering necessary documentation and identification determine their eligibility for the Leaving Violence Program
• Providing short-term (up to 12 weeks) telephone-based support, including regular check-ins and referral pathways.
• In partnership with the Victim-Survivor, undertake risk and needs assessments and develop safety plans.
• Maintain timely accurate notes, documentation and follow-up actions in line with Program expectations and KPIs.

About you

• Minimum three years' experience in the Family, Domestic and Sexual Violence sector, providing person-centred, trauma-informed support that includes risk and needs assessment, safety planning, and service navigation.
• Experience in an online, call centre-type environment undertaking detailed risk and needs assessment and providing support to vulnerable people
• Demonstrated ability to work in fast paced environment where accurate documentation, following processes, and managing varying levels of vulnerability is required
• Able to manage complex and sensitive situations with professionalism and care. Strong organisational skills and experience maintaining accurate documentation
• Experience navigating services, helping individuals access programs, support or referral pathways.
• Willingness to work full-time Monday to Friday between 8:00am - 6:00pm (local time) as part of a rotating roster
• Relevant bachelor's degree qualification in Social Work, Psychology or a related field, with eligibility for registration with a recognised professional body (e.g. AASW, AHPRA, ACA, PACFA, ACWA)
• Willingness to complete and maintain required compliance checks, including a valid Working with Children Check (WWCC) and National Police Check
• Free Telstra mobile & plan (eligible employees only)
• 25% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Free 24/7 professional support for you & your family
• Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

We're committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don't tick every box, we want to hear from you.

We're a Circle Back Initiative Employer-you'll get a response for every application.

Apply today with your expression of interest to join a team that's making a real difference in healthcare.

Learn more about the Leaving Violence Program here and discover how Telstra Health is improving lives through digitally-enabled care here.