Support Services Technician

Position Partners; City of Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flare discounts

Wellbeing benefits

Gym discounts

Career development and technical培训

Job summary

Position Partners is seeking a dynamic technical support specialist to become a trusted expert for Aptella’s solutions. You’ll work with customers, field teams and technical specialists to provide remote, phone-based, and onsite support across machine control, geospatial, and automation technologies.

Responsibilities include troubleshooting, training delivery, and helping implement new technology while managing support cases and driving adoption.

Qualifications

• Experience in technical support or field service.
• Strong communication and relationship-building skills.
• Excellent problem-solving and analytical thinking capability.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide technical support and troubleshooting across Aptella’s technology portfolio.
• Diagnose and resolve customer issues via phone, email, remote access, and onsite support.
• Deliver customer training on machine control, geospatial, and positioning solutions.
• Manage support cases and ensure customers receive timely and effective assistance.
• Assist customers with technology adoption, workflows, and best-practice recommendations.
• Support site installations, infrastructure setup, commissioning, and system configuration activities when required.
• Document technical issues and provide feedback to product and engineering teams.
• Build strong customer relationships through professional, responsive, and solution-focused service.
• Assist with testing, evaluation, and continuous improvement of new and existing products.
• Support industry events, customer demonstrations, and technology showcases

Skills

Technical support

Customer service

CRM software

Remote support

Field service

Tools

CRM software

Remote access tools

Onsite support tools

Job description

This is a dynamic customer support role where you’ll become a trusted technical expert for customers using Aptella’s industry-leading solutions.

Working closely with customers, field teams, and technical specialists, you’ll provide remote, phone-based, and onsite support across a range of technologies including machine control, positioning, geospatial, and automation solutions.

No two days are the same. One day you could be troubleshooting a technical issue, the next delivering customer training, supporting a major infrastructure project, or helping implement a new technology solution.

Key responsibilities include:

• Provide technical support and troubleshooting across Aptella’s technology portfolio
• Diagnose and resolve customer issues via phone, email, remote access, and onsite support
• Deliver customer training on machine control, geospatial, and positioning solutions
• Manage support cases and ensure customers receive timely and effective assistance
• Assist customers with technology adoption, workflows, and best-practice recommendations
• Support site installations, infrastructure setup, commissioning, and system configuration activities when required
• Document technical issues and provide feedback to product and engineering teams
• Build strong customer relationships through professional, responsive, and solution-focused service
• Assist with testing, evaluation, and continuous improvement of new and existing products
• Support industry events, customer demonstrations, and technology showcases

About You

You are a natural problem solver who enjoys helping customers, learning new technologies, and delivering outstanding service.

You bring:

• Experience in a technical support, customer service, field service, or troubleshooting environment
• Strong communication and relationship-building skills
• Excellent problem-solving and analytical thinking capabilityStrong organisational skills and attention to detail
• Confidence working independently and managing competing priorities
• Experience using CRM, service management, or enterprise software systems
• A proactive, customer-focused mindset and willingness to learn

Experience with surveying, machine control, geospatial technology, positioning systems, auto electrical systems, engineering, construction technology, or related industries will be highly regarded.

Join a growing and innovation-led business working with some of the most advanced positioning and automation technologies available today.

What You’ll Get

• Flare discounts and wellbeing benefits
• Discounted gym memberships and health insurance
• Career development and technical training opportunities
• Exposure to industry-leading technology and global innovation partners
• Flexible working arrangements
• Supportive and high-performing team culture
• Opportunities to work with customers across construction, mining, surveying, and infrastructure industries

The Opportunity

This is an exciting opportunity to build your technical career with an industry-leading technology business.

You’ll become a trusted advisor to customers, develop expertise across a broad range of innovative technologies, and play a key role in helping organisations improve productivity, safety, and project outcomes.

If you enjoy solving problems, working with technology, and delivering exceptional customer experiences, we’d love to hear from you.