Support Services Specialist - Exec Support

Baker Hughes Company; Sale; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Work-life balance

Private medical

Life insurance

Tailored financial programs

Voluntary benefits

Job summary

Baker Hughes Company in Australia seeks a Support Services Specialist - Exec Support to strengthen customer relationships and drive service excellence across accounts. You will oversee technicians, manage operations, and coordinate projects while influencing stakeholders to achieve timely results.

The role emphasizes strong communication, leadership, and a proactive approach to process improvements within a dynamic environment.

Qualifications

• Bachelor's degree from an accredited university or college.
• Strong oral and written communication skills.
• Excellent interpersonal and leadership capabilities.
• Ability to influence stakeholders and lead small teams effectively.
• Capability to lead initiatives of moderate scope and business impact.
• Strong project coordination and multitasking abilities.
• Effective problem identification, analysis, and solution development skills.
• Proven analytical, organizational, and planning capabilities.
• Experience in customer service, account management, or service operations environments.

Responsibilities

• Account Management across assigned accounts.
• Oversee Service Technicians for the Account.
• Indirect upselling on Accounts.
• Customer Service excellence across activities.
• Develops an operational year plan for the department.
• Suggests improvements in products, processes and procedures.
• Contributes to the plan of the larger unit.
• Collaborates with high level stakeholders (business, SPB, EB).
• Specifies needs, communicates project approach, presents outcomes.
• Implements standardized project processes and guidelines.

Skills

Account management

Leadership

Stakeholder influence

Project coordination

Communication skills

Education

Bachelor's degree

Job description

Support Services Specialist - Exec Support Supporting Customer Success Through Operational Excellence and Executive-Level Service Delivery

Do you enjoy building strong customer relationships while driving operational efficiency and service excellence? Partner with the best Baker Hughes stands as a leading global energy‑technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain.

Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization.

With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future.

Fuel your passion

The Support Services Specialist - Exec Support plays a critical role in supporting customer accounts, driving service excellence, and ensuring operational effectiveness across assigned business activities.

This role partners with customers, service technicians, and business stakeholders to oversee account performance, coordinate projects, improve processes, and contribute to strategic operational initiatives.

The position requires a strong customer focus, leadership capability, and the ability to influence stakeholders while delivering results in a dynamic environment.

As a Support Services Specialist - Exec Support, you will be responsible for:

• Account Management
• Oversee Service Technicians for the Account
• Indirect upselling on Accounts
• Customer Service
• Develops an operational year plan for the own department activities.
• Suggests improvements in products, processes and procedures.
• Contributes to plan of larger unit.
• Works together with high level people from the business and SPB and EB level.
• Specifies needs, communicates about project approach and presents outcomes of research done.
• Standardized project processes.
• Guidelines for choosing the right actions.
• Processes and procedures are frequently updated by other functions and have to be implemented in the department.
• Works on the basis of predefined contracts and frameworks.
• Some latitude to deviate from those conditions.

To be successful in this role you will:

• Have a Bachelor's degree from an accredited university or college.
• Demonstrate strong oral and written communication skills.
• Possess excellent interpersonal and leadership capabilities.
• Have the ability to influence stakeholders and lead small teams effectively.
• Be capable of leading initiatives of moderate scope and business impact.
• Demonstrate strong project coordination and multitasking abilities.
• Have effective problem identification, analysis, and solution development skills.
• Possess proven analytical, organizational, and planning capabilities.
• Have experience in customer service, account management, or service operations environments

Work in a way that works for you

We recognize that everyone is different and that the way people work and perform at the best can vary. In this role, we offer flexible working arrangements that help our employees balance professional and personal commitments while delivering outstanding results

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Support Services Specialist - Exec Support

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient.

Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

We believe in creating an environment of diversity and inclusion, without bias.

We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work.

We're makers, inventors, and leaders who aren't afraid of the tough challenges.

We believe pushing boundaries will help to lead the way for a new energy future.