Support Services Associate | Casual

St Vincent's Health Australia; Melbourne; On-site; AUD 37,000 - 53,000; Part time

Benefits offered by this job

Wellbeing initiatives

Employee counselling

Fitness Passport

Salary packaging

Job summary

St Vincent’s Health Australia is seeking energetic Support Services staff to join our casual pool across Fitzroy and Kew. You will support clinical teams by cleaning environments, delivering meals, and assisting with patient transport while maintaining high care standards.

You’ll work as part of a friendly team at SVHM, with clear communication across departments, and opportunities to develop through regular training and wellbeing programs. Closing date applies.

Qualifications

• Certificate III in Health Services Assistance completed or in progress.
• HLTFSE001 if not included in Cert III.
• Excellent customer service and communication skills.
• Ability to prioritise work to meet time and quality standards.
• Experience in patient transport, preferred.

Responsibilities

• Clean and maintain the clinical environment.
• Deliver meals and beverages to patients.
• Transport patients, beds and trollies.
• Provide patient and ward support including bed making, restocking, messages and equipment collection.
• Perform duties under emergency response procedures.

Skills

Customer service

Communication skills

Prioritisation

Patient transport experience

Education

Certificate III in Health Services Assistance (HLT33115)

HLTFSE001 (if not completed as part of Cert III)

Job description

Job Description

Opportunities for experienced Support Services Associates to join our friendly & supportive team! Casual positions - Morning, afternoon and night shifts available Fitzroy and Kew locations.

About the Role

We are looking for energetic and passionate support services staff to help grow the casual pool across our Fitzroy site. You are adaptable, have a can-do attitude, and really consider yourself a team player, ready to assist to ensure our patients receive the best care. You will communicate and work with team members across multiple departments within SVHM. For this reason, excellent written and verbal communication is essential, as well as feeling comfortable making phone calls and following up messages.

Duties & Responsibilities

• Clean and maintain the clinical environment
• Deliver meals & beverages to patients
• Transport patients, beds and trollies
• Patient and ward support includes bed making, restocking, messages and equipment collection
• Perform duties assigned under emergency response procedures

The classification for this position will be PS25 ($32.91 per hour + casual loading).

Qualifications & Requirements

• Certificate III in Health Services Assistance, course code HLT33115
• Follow basic food safety practices, course code HLTFSE001 (if not completed as part of the Cert III in Health Services Assistance)
• Excellent customer service and communication skills
• Ability to prioritise work practices to meet established time and quality standards
• Experience in patient transport, utilising a patient bed mover preferred
• A valid Nationally Coordinated Criminal History check, or willing to obtain

What We Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged.
• Ability to join Fitness Passport – Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About the Support Services Team

Become an integral member of the dynamic Support Services team and assist our teams in the delivery of excellence across our many services including cleaning, patient ward support, patient food production and delivery, clerical ward support, patient transport and car parking services across our sites.

Working at St Vincent’s St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM. SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine-preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

Closing Date: 29 October 2026 11:59pm

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

St Vincent’s Health Australia – About Us

St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.