Support Officer - Clinical Governance

Australian Digital Health Agency; Sydney; On-site; AUD 80,000 - 95,000; Full time

Job summary

Australian Digital Health Agency in Sydney, NSW is seeking a Support Officer (APS5) to coordinate invoicing, financial administration and contract duties within the Digital Health Adviser Team. The role emphasizes accuracy, compliance and stakeholder engagement to support Australia’s national digital health agenda.

The position is full-time, on-site in Sydney, offering diverse responsibilities across financial administration, procurement and reporting, with opportunity to develop guidance

Qualifications

• Experience providing administrative, business support or business management services in a government, health, corporate or other complex organisational environment.
• Demonstrated proficiency in invoicing, financial administration and accrual processes with reporting.
• Proficiency in SAP (including SAP Concur) and Microsoft Excel for data management and reporting.
• Ability to interpret financial and contractual information to ensure invoices and payments align with arrangements.

Responsibilities

• Coordinate the end-to-end invoicing process and related financial activities.
• Maintain records and reporting tools for procurement, workforce and contracts.
• Provide guidance materials to promote consistent practices across the team.

Skills

Invoicing / financial administration

SAP (incl. SAP Concur)

Microsoft Excel

Stakeholder engagement

Tools

SAP Concur

Job description

Australian Digital Health Agency – Sydney NSW

As a Support Officer (APS5), you will play a vital role in supporting the operational and financial functions that enable the Australian Digital Health Agency’s clinical governance activities. Working within the Digital Health Adviser Team, you will coordinate the end-to-end invoicing process, manage financial and contract administration activities, and ensure accurate reporting and compliance through systems such as SAP. This is an excellent opportunity for a highly organised professional who enjoys working with stakeholders, solving problems, and ensuring business operations run smoothly and efficiently.

This ongoing, full-time role offers a diverse mix of financial administration, stakeholder engagement, business support and continuous improvement responsibilities. You will contribute to key organisational outcomes by maintaining critical records and reporting tools, supporting procurement and workforce processes, and developing guidance materials that promote consistent practices across the team. Ideal for someone who thrives in a fast-paced environment, this role provides the opportunity to build strong relationships, enhance operational efficiency, and make a meaningful contribution to Australia's national digital health agenda.

What you will love about this role

As a Support Officer (APS5), you will play a vital role in supporting the operational and financial functions that enable the Australian Digital Health Agency’s clinical governance activities. Working within the Digital Health Adviser Team, you will coordinate the end-to-end invoicing process, manage financial and contract administration activities, and ensure accurate reporting and compliance through systems such as SAP. This is an excellent opportunity for a highly organised professional who enjoys working with stakeholders, solving problems, and ensuring business operations run smoothly and efficiently.

This ongoing, full-time role offers a diverse mix of financial administration, stakeholder engagement, business support and continuous improvement responsibilities. You will contribute to key organisational outcomes by maintaining critical records and reporting tools, supporting procurement and workforce processes, and developing guidance materials that promote consistent practices across the team. Ideal for someone who thrives in a fast-paced environment, this role provides the opportunity to build strong relationships, enhance operational efficiency, and make a meaningful contribution to Australia's national digital health agenda.

The key duties of the position include:

Skills and experience (Essential criteria)

• Experience providing administrative, business support or business management services in a government, health, corporate or other complex organisational environment.
• Strong experience managing invoicing, financial administration and accrual processes, including invoice processing, reconciliations, compliance activities and financial reporting.
• Demonstrated proficiency in SAP (including SAP Concur) and Microsoft Excel, with the ability to manage data, maintain records and produce accurate reports.
• Ability to interpret and validate financial, contractual and business information to ensure invoices, payments and reporting align with approved arrangements and contractual requirements.
• Strong stakeholder engagement skills, with the ability to liaise effectively with contractors, service providers and internal stakeholders to resolve enquiries and support business operations.
• Demonstrated ability to maintain accurate records, reporting and process documentation, manage competing priorities and deliver high-quality outcomes within agreed timeframes.

Eligibility

Australian citizenship is mandatory. Candidates must be able to obtain and maintain a national police clearance and the required Baseline security clearance, with the ability to attain a higher-level clearance if needed.

Notes

Artificial Intelligence (AI) may be used to support parts of our recruitment process, such as refining recruitment materials, and transcribing and summarising recorded interviews, however all hiring decisions are made by people, with AI used ethically, responsibly, transparently and in accordance with privacy requirements.

Getting to know the Australian Digital Health Agency

Tasked with improving health outcomes for Australians through the delivery of digital healthcare systems and the national digital health strategy, the Australian Digital Health Agency (the Agency) commenced operations on 1 July 2016.The Agency is responsible for national digital health services and systems, with a focus on engagement, innovation and clinical quality and safety. Our focus is on putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them