Support Officer

Department of Communities; Fremantle; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Carer Friendly Employer

Flexible leave

Employer super

Salary packaging

Job summary

Department of Communities in Western Australia is seeking a Support Officer within the Business Services team to deliver proactive Help Desk support to users, aid in developing and documenting system processes, and provide training to staff for enhanced capabilities.

You will support less experienced Help Desk personnel, respond to customer needs with a solution-focused approach, and contribute to leadership expectations within the organisation.

Responsibilities

• Deliver exceptional Help Desk support to users and provide proactive service.

Job description

More Than Just a Job! At Communities we play a vital role in supporting and strengthening communities across Western Australia. We provide services and work with our partners to keep children safe, provide vital community services, including in emergencies, address homelessness, prevent family and domestic violence and provide stewardship for the disability sector. Our work also includes regulating early childhood education and care and leading initiatives across women’s interests, youth, seniors and ageing, carers, and volunteering.

Why Work With Us?

• We offer some of the most competitive public sector wages in Australia.
• We are a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program .
• Flexible work options – flexi leave, banked leave and public service holidays.
• More for your future – 12 per cent employer super contributions.
• Smart salary packaging – novated leases & work laptops.

Read more about the benefits of working with us.

Your Role. Your Impact.

Step into the world of Business Services, where your work is more than just a job. As a Support Officer, you will be responsible to deliver exceptional service and advice that is proactive, solution-oriented, and attentive to customer needs by offering Help Desk support to users. The position includes assisting in the development, operation, and documentation processes necessary to enhance system capabilities, facilitating system training to fulfil user requirements, and providing guidance and support to less experienced Help Desk personnel.

Visit Careers at Communities – our roles for more information.

We believe all our people are leaders, regardless of their role. Our Leadership Expectations , outlined in Building Leadership Impact, describe the behaviours and mindsets we value. The leadership context for this position is Personal Leadership. If you’d like to know more about the team or the role, connect with Virginia Ting, Principal Support Officer, on 0403 283 7278. For more details, please refer to the attached Job Description Form (JDF).

Opportunities Available

• Current Vacancies: one full-time permanent position available from December 2026.
• Upcoming roles: Applicants will be considered for this vacancy and may also be considered for similar roles at the same level and location arising from this recruitment process. Applicants will be considered for vacancies in the location of the advertised role/location preferences specified in their application

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Michela Orsini, HR Consultant 0434 464 370, [e-mail].

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Integrity and Honesty

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. To read more, click here.

Need Assistance?

If you would like to discuss:

• adjustments,
• alternative formats,
• recruitment enquiries or,
• technical issues

Contact: Michela Orsini, HR Consultant 0434 464 370, [e-mail].

We can also be contacted via the National Relay Service on the following numbers National Relay Service: TTY/Voice: 133 677 Speak & Listen: 1300 555 727 SMS Relay: 0423 677 767

Privacy Notice

Personal information is collected and managed in accordance with the Privacy and Responsible Information Sharing Act 2024 (PRIS Act). By submitting your application, you acknowledge the collection of your personal information. For further details on how your information is handled, please view our Privacy Policy.

Please note: This recruitment process may be closed or withdrawn at any stage. Applicants will be notified if this occurs.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.