SUPPORT OFFICER

Government of South Australia; Coober Pedy; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging options

Employee Assistance Program (EAP)

Generous leave entitlements

Career development

Job summary

TAFE SA in COOBER PEDY is seeking a Support Officer to provide administrative support for education programs and deliver high-quality customer service to students and staff. You will manage data entry and use databases while liaising with stakeholders in a busy education environment.

As part of the Administrative Services team, you will help maintain data quality and comply with workplace health and safety requirements. A WWCC is required before employment.

Qualifications

• Experience delivering high-quality frontline student and customer service.
• Strong verbal and written communication skills, with the ability to support diverse students and customers including people with disability and varied cultural and linguistic backgrounds.
• Ability to collaborate, prioritise fluctuating workloads in a high-volume, deadline-driven environment, and exercise judgement.
• Experience using databases, email and Microsoft 365, including Excel and Word, for data entry and maintaining data quality.

Responsibilities

• Provide a wide range of administrative duties to support the delivery of high-quality education programs.
• Liaise with a diverse range of stakeholders to ensure high standard of customer service.
• Work as part of the Administrative Services team to maintain data quality and support WHS requirements.

Skills

Frontline customer service

Verbal and written communication

Collaboration & prioritisation

Workplace health and safety awareness

Tools

Databases

Microsoft 365

Excel

Word

Job description

TAFE SA
Job reference: 863902
Location: 5723 - COOBER PEDY
Job status: Ongoing
Eligibility: Open to Everyone

• ASO2 salary range $66,442 - $69,504 p.a. + super

The Support Officer is responsible for theprovision of a wide range of administrative duties, which supportthe delivery of high-quality education programs. In performingthese duties, the Support Officer may, on a day-to-day basis,support the work of TAFE SA teams and will liaise with a diverserange of key stakeholders. In all cases the Support Officer isexpected to work as part of a larger Administrative Services teamto ensure a high standard of customer service is provided tointernal and external customers at all times.

What We’re Looking For

• Experience delivering high-quality frontline student andcustomer service, resolving queries and escalating where neededin line with business processes.
• Strong verbal and written communication skills, with theability to support diverse students and customers sensitivelyand effectively, including people with disability and variedcultural and linguistic backgrounds.
• Ability to collaborate, prioritise fluctuating workloads ina high-volume, deadline-driven environment, contribute tocontinuous improvement and exercise judgement under generaldirection when interpreting regulations, procedures andinstructions.
• Experience using databases, email and Microsoft 365,including Excel and Word, for efficient, accurate data entryand maintaining data quality, plus an understanding ofWorkplace Health and Safety requirements.

What You Need to Know

A valid Working with Children Check (WWCC) issued by the SouthAustralian Department of Human Services is required beforeemployment.

Please refer to the Role Description for all SpecialConditions.

Why TAFE SA?

TAFE SA, proud winner of Training Provider of the Yearin 2021, 2022 & 2024 SA State Awards and winner of the LargeTraining Provider of the Year 2024 National Training Awards,delivers high quality education and skills training across SouthAustralia.

At TAFE SA, our values shape how we work — We Work As One,We Do What Matters, and We Step Up.

Learn more about our values and what it’s like to work at TAFESA: TAFESA Values

Join an innovative team shaping job-ready students andcreating life-changing opportunities. More than a job, make realimpact! GO GET IT!

Life at TAFE SA comes with perks you’ll love:

• Generous leave entitlements including Recreation, Sick,Long Service, Retention, Paid Parental, Family & DomesticViolence, Special and Cultural leave that supports culturaldiversity and First Nations
• Salary Sacrifice / Salary Packaging options
• Employee Assistance Program (EAP)
• Flexible work arrangements that support work-life balanceconditions
• Inclusive, diverse and collaborative culture
• Career development and progression

Ready to Shape the Future?

Be you, be valued, be included. At TAFE SA, we celebratediversity and encourage all applicants, including First Nationspeoples, Culturally and Linguistically Diverse (CALD) communities,LGBTIQA+ individuals, veterans, people with disability, andneurodiverse talent. Need support applying? Let us know!

Want to know more about TAFE SA? Follow UsOn:

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.