SUPPORT OFFICER

TAFE SA; Coober Pedy; On-site; AUD 66,000 - 70,000; Part time

Benefits offered by this job

Leave entitlements

Annual leave purchase

Salary packaging

Employee Assistance Program

Health & wellbeing

Flexible work

Inclusive culture

Career development

Professional development

Job summary

TAFE SA in Coober Pedy is seeking a part-time Support Officer (0.8 FTE) to deliver high-quality administrative support for education programs. You will liaise with stakeholders and work as part of the Administrative Services team to ensure excellent customer service for staff and students.

The role requires experience in frontline customer service, strong communication, and proficiency with databases and Microsoft 365 (Excel/Word).

Qualifications

• Experience delivering frontline student and customer service.
• Strong verbal and written communication skills.
• Ability to manage fluctuating workloads in a high-volume environment.
• Experience using databases and Microsoft 365 (Excel/Word) for data entry and data quality.

Skills

Frontline student & customer service

Verbal & written communication

Databases

Microsoft 365

Data entry accuracy

Tools

Databases

Microsoft 365

Job description

• Part time 0.8 FTE ongoing position
• ASO2 salary range $66,442 - $69,504 p.a. + super
• Based at Coober Pedy campus / Antakirinja Matu Yankunytjatjara Country
• View: Role Description

The Opportunity

The Support Officer is responsible for the provision of a wide range of administrative duties, which support the delivery of high-quality education programs. In performing these duties, the Support Officer may, on a day-to-day basis, support the work of TAFE SA teams and will liaise with a diverse range of key stakeholders. In all cases the Support Officer is expected to work as part of a larger Administrative Services team to ensure a high standard of customer service is provided to internal and external customers at all times.

What We’re Looking For

• Experience delivering high-quality frontline student and customer service, resolving queries and escalating where needed in line with business processes.
• Strong verbal and written communication skills, with the ability to support diverse students and customers sensitively and effectively, including people with disability and varied cultural and linguistic backgrounds.
• Ability to collaborate, prioritise fluctuating workloads in a high-volume, deadline-driven environment, contribute to continuous improvement and exercise judgement under general direction when interpreting regulations, procedures and instructions.
• Experience using databases, email and Microsoft 365, including Excel and Word, for efficient, accurate data entry and maintaining data quality, plus an understanding of Workplace Health and Safety requirements.

What You Need to Know

A valid Working with Children Check (WWCC) issued by the South Australian Department of Human Services is required before employment.

Please refer to the Role Description for all Special Conditions.

Why TAFE SA?

TAFE SA, proud winner of Training Provider of the Year in 2021, 2022 & 2024 SA State Awards and winner of the Large Training Provider of the Year 2024 National Training Awards, delivers high quality education and skills training across South Australia.

At TAFE SA, our values shape how we work — We Work As One, We Do What Matters, and We Step Up.

Learn more about our values and what it’s like to work at TAFE SA: TAFESA Values

Perks & Benefits

Life at TAFE SA comes with perks you’ll love:

• Generous leave entitlements including Recreation, Sick, Long Service, Retention, Paid Parental, Family & Domestic Violence, Special and Cultural leave that supports cultural diversity and First Nations
• Purchase Annual Leave
• Salary Sacrifice / Salary Packaging options
• Employee Assistance Program (EAP)
• Health & Wellbeing Program
• Flexible work arrangements that support work-life balance conditions
• Inclusive, diverse and collaborative culture
• Career development and progression
• Ongoing professional development opportunities

Ready to Shape the Future?

Inclusion and Flexibility Statement

Be you, be valued, be included. At TAFE SA, we celebrate diversity and encourage all applicants, including First Nations peoples, Culturally and Linguistically Diverse (CALD) communities, LGBTIQA+ individuals, veterans, people with disability, and neurodiverse talent. Need support applying? Let us know!

Empower. Impact. Reconcile. Discover our

Innovate Reconciliation Action Plan

Want to know more about TAFE SA? Follow Us On:

LinkedIn: TAFE SA | LinkedIn

Facebook: TAFE SA | Facebook

Instagram: TAFE SA | Instagram

YouTube: TAFE SA | YouTube

Website: TAFE SA | Website

For enquiries, please contact Mandy Worden – Team Leader, Student Hub via email at [e-mail]