Support Coordinator - Housing First Support Service

Ruah; Perth; On-site; AUD 79,000 - 106,000; Full time

Benefits offered by this job

Salary: Level 4 SCHADS

Five weeks annual leave

16 weeks parental leave

Employee Assistance Program

Salary packaging benefits

Job summary

Ruah is seeking two Support Coordinators for its Housing First Support Service in Perth. The roles involve delivering person-centred case management and coordinating services to help clients achieve stable housing and better outcomes.

This is a full-time, maximum-term role until 30 June 2027, 38 hours per week, Monday to Friday. You will work in a strengths-based, recovery-oriented framework with collaboration across housing providers and community services, advocating for health, AOD, financial

Qualifications

• Relevant qualifications at degree, diploma, or certificate level; or relevant lived experience
• Ability to develop person-centred support plans and goals
• Advanced report writing and analytical reasoning
• Strong ICT skills with Microsoft Office and client management systems

Responsibilities

• Deliver person-centred case management and support interventions
• Support clients to secure and sustain long-term housing
• Develop and monitor individual support plans and goals
• Collaborate with housing providers, services and government agencies
• Advocate for health, mental health, AOD, financial, legal and social supports
• Maintain accurate client records and case notes
• Manage competing priorities in a fast-paced service
• Contribute to a positive and collaborative team culture

Skills

Related qualifications (degree/diploma

Lived experience

Report writing

Microsoft Office

Client systems

Interpersonal skills

Education

Related qualification (degree/diploma/cert)

Job description

Join Ruah's Housing First team and help people experiencing homelessness secure stable housing, build independence, and achieve lasting outcomes. As a Support Coordinator, you'll deliver person-centred support that empowers individuals to reach their goals while making a meaningful difference in the community. With two full-time opportunities available, now is the perfect time to join a passionate, values-driven organisation committed to ending homelessness.

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

We are seeking two Support Coordinators to join our Housing First Support Service, a consortium led by Ruah Community Services in partnership with St Patrick's Community Support Centre.

This program supports people aged 16 years and over who are experiencing homelessness to secure sustainable housing and maintain their tenancy through individualised, person-centred support.

As a Support Coordinator, you will provide case management and psychosocial support to assist clients in improving their quality of life, health, independence, and housing outcomes. Working from a strengths-based and recovery-oriented approach, you will support clients to identify and achieve their goals, coordinate services, advocate on their behalf, and build pathways toward long-term housing stability.

This is a full-time position working 38 hours per week, Monday to Friday, on a maximum-term contract until 30 June 2027.

What You'll Be Doing

• Delivering person-centred case management and support interventions
• Supporting clients to secure, establish and sustain long-term housing
• Developing and monitoring individual support plans and goals
• Working collaboratively with housing providers, community services and government agencies
• Advocating for clients to access health, mental health, AOD, financial, legal and social supports
• Maintaining accurate client records, reports and case notes
• Managing complex and competing priorities within a fast-paced service environment
• Contributing to a positive and collaborative team culture

What We're Looking For

The successful applicants will be required to meet the following criteria:

• Relevant qualifications in a related discipline at degree, diploma, or certificate level; less formal qualifications with relevant work or lived experience; or demonstrated experience performing at this level
• Personal goal planning skills that contribute to the achievement of client goals in line with the Model of Care
• Skills in reflective practice and highly developed report writing using analytical reasoning
• Ability to support, mentor and work alongside supporting staff members
• Advanced computer skills with proficiency in Microsoft Office and client management systems
• Ability to engage and maintain professional relationships with clients and their broader support networks
• Demonstrated understanding of complex issues facing people experiencing homelessness, alcohol and other drug use, family and domestic violence, and mental health challenges
• Knowledge and understanding of diversity, gender and social inclusion, particularly Aboriginal culture
• A commitment to working within and contributing to the vision, mission, values and guiding principles of Ruah
• Knowledge and understanding of Housing First principles will be highly regarded

Highly Regarded

• Experience working within homelessness, housing, community services, mental health, or related sectors
• Experience working with people with multiple and complex needs
• Knowledge of trauma-informed and recovery-oriented practice

Why Join Ruah?

At Ruah, you'll have the opportunity to be part of a team creating meaningful and lasting change for people experiencing homelessness.

What We Offer:

• Salary aligned with Level 4 of the Ruah Enterprise Agreement (SCHADS Award) starting at $92,575 plus superannuation.
• 5 weeks annual leave plus 17.5% annual leave loading.
• 16 weeks paid parental leave, with the flexibility to access at 32 weeks half pay.
• Free, confidential Employee Assistance Program for you and your family.
• Ruah-funded Journey Cover insurance.
• Attractive salary packaging benefits, including:
• Up to $15,900 tax-free salary packaging.
• Additional $2,650 meal entertainment packaging.
• Additional packaging options for travel, accommodation, parking, education and more.
• Opportunities to participate in employee working groups, Pride events, reconciliation initiatives, cultural celebrations and community activities.
• A supportive, inclusive and values-driven workplace culture.

Required Compliance Documents

• Current Driver's Licence.
• National Police Clearance.
• Working with Children Check.
• Current First Aid Certificate.

For Further Information

Dave Gsell, Team Lead - Housing First Support Service via email on [e-mail]

We are building a workplace where difference is embraced and encouraged - and to do this, weneed people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.

Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.