Support at Home Manager

Alpine Health; Alpine Shire; On-site; AUD 65,000 - 87,000; Full time

Benefits offered by this job

Competitive remuneration

Novated leasing

Salary packaging

5 weeks annual leave

Employee Assistance Programs (EAP)

Job summary

Alpine Health in Victoria, Alpine Shire, seeks an experienced Manager - Support at Home to lead care coordination and delivery across CHSP and HACC programs. You will supervise Intake Officers, Care Partners, and Service Coordinators, ensuring targets are met and high-quality, person-centred care is delivered.

The role combines operational leadership with workforce management, including rostering, recruitment, and service improvements.

Qualifications

• Leadership experience in health/community services.
• Experience supervising staff and managing teams.
• Strong understanding of care coordination and person-centred care.

Responsibilities

• Lead intake officers, care partners and service coordinators within CHSP & HACC programs.
• Oversee assessment and service coordination to meet targets.
• Manage staff rosters and recruitment for Support at Home/CHSP/HACC.
• Drive quality improvement and ensure regulatory compliance.
• Foster a collaborative, emotionally intelligent team culture.
• Ensure high-quality, person-centred care for participants.

Skills

Leadership

Staff supervision

Health & community services

Education

Tertiary qualification in Allied Health or Clinical

Job description

Role Overview

Fulltime Ongoing

Grade 6 - HS6 $54.70 per hr (with ADO)

Role Overview

The Manager - Support at Home is responsible for leading and supporting the effective delivery of care coordination and management across the Support at Home program ensuring high standards of quality, consistency, and person-centred care. This role provides both operational and workforce leadership, combining supervision of the Intake Services, Care Partners (clinical and non-clinical) & Service Coordinators.

Key Responsibilities

The Manager - Support at Home maintains the following primary responsibilities:

• Lead, manage and provide supervision to the Intake Officer, Care Partners and Service Coordinators within the CHSP & Support at Home program.
• Provide oversight of the assessment and service coordination within the Home and Community Care Program (HACC) ensuring that targets can be met
• Ensure the effective and efficient management of staff rosters.
• Drive and support recruitment processes across Support at Home, CHSP & HACC as required
• Drive service improvement initiatives to enhance the quality and consistency of care delivery.
• Foster a positive and collaborative team culture that embraces emotional intelligence
• Ensure high-quality, person-centred care is consistently delivered to Support at Home CHSP & HACC participants.
• Support staff in promoting client independence and well-being through tailored care planning and service coordination.
• Maintain strong relationships with clients, staff, and stakeholders to support person-directed care.
• Oversee the implementation of care plans in collaboration with the Support at Home, Intake CHSP, and HACC programs.
• Utilise data to monitor service performance, identify trends, and drive continuous improvement.
• Ensure compliance with regulatory and accreditation standards.
• Lead and support internal quality assurance activities and accreditation processes.
• Promote continuous improvement practices within the team.
• Ensure staff have up-to-date training, knowledge, and skills relevant to their roles.
• Strong understanding of KPI management and performance.
• Model professional communication and a commitment to ongoing learning and development.
• This position is an identified Key Personnel position requiring specific compliance with Alpine Health’s Key Personnel Policy and Procedure.

Essential

• Tertiary qualification in Allied Health or Clinical
• Training, experience and leadership in health and community services
• Experience in leadership, the supervision of staff and management of teams

Our Region

• Alpine Health comprises three multi-purpose health services across the stunning Alpine Region of Northeast Victoria.
• We are in the heart of Alpine country and boasts skiing, scenic walking/hiking trails in our local area, including the majestic Mt. Hotham and Falls Creek.
• We are close to world class Gourmet Food and Wine Region, including King Valley, Rutherglen, Glenrowan and Milawa Gourmet regions.
• We are only 40-60 minutes form the regional centres of Wangaratta and Albury Wodonga.

The Successful Applicant Will Benefit From

• Competitive remuneration, novated leasing and full salary packaging benefits Available. If you have relocated permanently you may also be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.
• 5 weeks annual leave
• Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
• Employee Assistant Programs (EAP)
• Support for our diverse workforce