Care Partner, Home & Community Care - Client Advocate & Coordinator

Right at Home; Ballina Shire; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Company laptop

Access to company vehicle for work-related travel

Supportive team culture

Job summary

A community health service provider in Ballina is seeking a passionate Care Partner to support clients in their homes. This full-time role involves managing client portfolios, coordinating care services, and ensuring compliance with care standards. Ideal candidates hold relevant qualifications, have experience in aged care, and possess strong communication and organizational skills. The position offers a supportive team environment and the opportunity to make a difference in the lives of seniors and individuals with disabilities.

Qualifications

• Minimum of 1-2 years experience in community-based aged care.
• Understanding of consumer-directed care, funding models.
• Knowledge of clinical governance and quality standards.

Responsibilities

• Manage and coordinate a portfolio of clients.
• Act as primary point of contact for clients and families.
• Conduct client reviews and non-clinical assessments.

Skills

Excellent communication

Problem-solving skills

Strong computer literacy

Ability to multitask

Collaboration

Education

Certificate III or IV in Aged Care, Disability, or related field

Enrolled Nurse with current AHPRA registration

Registered Nurse with current AHPRA registration

Job description

Welcome to Right at Home’s
Job Opportunities

The Right at Home Mission and Values

Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People™, to deliver the Right Services™ with the Right Approach™. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity.

Benefits of Becoming a Right at Home Caregiver, Nurse, or Allied Health Practitioner

The foundation of becoming a successful Right at Home caregiver, nurse, or allied health practitioner is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local office. You will be backed by a national support team meaning less travel and more client interaction. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses, care managers, and allied health professionals with ongoing training and supervision. Competitive pay and a reward and recognition program called Right at Home! at some local offices are all part of the advantages of working for Right at Home.

Right About You!™

Right About You! is our employee recognition, wellbeing, and discounts program. The program recognises and supports Right at Home employees, bringing to life our values and culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You! is to help our workforce save money everyday, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our employees save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel and much more!

If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools and tips to support their physical, financial and mental wellbeing. As part of Right at Home’s RightPeople ™ , we have ensured that whatever makes our employees tick, Right About You! ™ has it covered.

Right at Home is Australia’s leading quality home care provider, caring for seniors, adults living with a disability and adults recovering from a hospital stay. There’s nothing more important than providing care for those in need. Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses and Allied Health Professionals including physiotherapists and OTs who provide complex medical and wellbeing support to clients.

We want to help and support you and your career and provide you with the opportunity to serve a community who needs you so you can make a real difference in the lives of the most vulnerable while growing and thriving as a person. As a Right at Home caregiver, nurse, or allied health practitioner, our mission of ‘improving the quality of life for those we serve’ becomes your mission, too.

Search and Apply Now

If our values align with yours, and you would like to experience the benefits of working for Right at Home, don’t waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category.

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NOTE: This job can longer be applied for.

About Us

Right at Home Northern Rivers is a trusted provider of high-quality, person-centred in-home care. Our mission is to improve the quality of life for the people we support by delivering theRight Care, Right at Home.

We proudly support older Australians, people living with disability, and individuals with complex needs, including post-operative care, dementia, and cognitive support. Our services are designed to help clients remain safe, independent, and connected within their own homes and local communities.

As a fast-growing organisation, we are seeking a passionate and values-drivenCare Partnerto join our Northern Rivers team.

About the Role

TheCare Partneris a key role within our organisation, working closely with the Care Manager to coordinate and oversee the delivery of high-quality, consumer-directed care services. You will support a diverse client base across Home Care Packages / Support at Home, NDIS, and Private Pay services.

This position combines client advocacy, care coordination, team support, compliance, and relationship management, ensuring services are delivered in line with legislative requirements, funding guidelines, and Right at Home values.

This is afull-time, Monday to Fridayrole, office-based, with participation in a rotating on-call roster.

Key Responsibilities

As a Care Partner, you will:

Manage and coordinate a portfolio of clients

Act as the primary point of contact for clients and families, supporting:

Rostering and service coordination

Budget monitoring and service utilisation

Purchases, reviews, and ongoing care planning

Support and guide care staff through:

Day-to-day operational advice

Mentoring and training oversight within scope

Conduct client reviews, and non-clinical assessments using approved tools

Monitor client wellbeing and escalate clinical concerns to the clinical team as required

Advocate for clients, ensuring their preferences and goals remain central to decision-making

Liaise with allied health professionals, clinicians, families, and external stakeholders

Ensure compliance with Aged Care, Disability, Support at Home, and NDIS standards

Contribute to continuous improvement, quality indicators, and organisational outcomes

Provide nursing support where applicable (EN/RN applicants only)

Participate in a rotating on-call roster to support after-hours operational needs

Why Join Right at Home Northern Rivers?

Company laptop

Access to a company vehicle for weekday work-related travel

Supportive, friendly, and values-led team culture

Opportunity to step into a meaningful role

Strong systems, clinical governance, and operational support

You will hold one of the following:

Certificate III or IV in Aged Care, Disability, Individual Support, or a related fieldor

Enrolled Nurse (EN) with current AHPRA registrationor

Registered Nurse (RN) with current AHPRA registration

You will also have:

A minimum of 1-2 years of experience in community-based aged care and/or disability services

Understanding of consumer-directed care, funding models, and quality standards

Knowledge of clinical governance and continuous improvement frameworks

Current First Aid and CPR certification

National Police Check

Current Australian Driver's Licence

Strong computer literacy and confidence using CRM systems

Excellent communication, organisation, and problem-solving skills

Ability to multitask, prioritise, and remain calm under pressure

A collaborative, proactive attitude and commitment to service excellence

Willingness to participate in a rotating on-call roster

Current Australian work rights are required for this position

Previous experience in care coordination or care partnering

Proficiency in Microsoft Word and Excel

Confident and professional telephone manner with a strong customer service focus

Ability to build and maintain referral and stakeholder relationships

Understanding of home care guidelines and current sector reforms

Confidence in navigating challenging or sensitive conversations

Ready to Make a Difference?

If you are passionate about person-centred care, enjoy working in a fast-paced environment, and want to make a genuine impact for clients and care teams, we would love to hear from you.

Apply now and join a team where people truly matter.