Supplier Success Professional (Customer Support)

Avetta; Newcastle City Council; On-site; AUD 41,000 - 42,000; Full time

Job summary

Avetta is seeking a Supplier Success Professional (Customer Support) in Newcastle to be the first point of contact for customers and help build a world-class prequalification system. The role includes assisting contractors, suppliers and vendors, with a hybrid in-office schedule (Tues-Thur in office; Mon/Fri work from home) and requires 100% attendance during the initial 8 weeks of training.

The position offers a pay rate of AUD 29.45–30.00 per hour, with full working rights in Australia and no

Qualifications

• Excellent communication skills, both written and oral.
• Call center experience is a plus.
• Ability to learn online software systems and navigate the Avetta Cloud Application.
• Interpersonal skills and problem-analysis abilities are essential.

Responsibilities

• Provide professional support to all Avetta customers.
• Help end-users navigate the Avetta Cloud Application.
• Verify technical documents submitted by end users.
• Interact with customers via telephone, email and chat.

Skills

Communication

Call center

Interpersonal

Problem solving

Attention to detail

Self-motivated

Stress tolerance

Online software

Windows PC

Job description

Supplier Success Professional (Customer Support)

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty

SUMMARY

The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.

This role would require a hybrid schedule in our Newcastle office(Tues-Thur in office, Mon/Fri work from home). This position requires 100% attendance during the first 8 weeks of training.

Pay rate: $29.45-30.00 AUD/hour DOE

Please note: full working rights in Australia are required without a need for current or future sponsorship.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to all Avetta customers
• Help end-users navigate the Avetta Cloud Application
• Verify technical documents submitted by end users
• Ability to resolve complex issues with focus on customer experience
• Interact directly with Avetta customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Support and explain customer billing and subscription terms
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to Avetta’s culture
• Performs other duties as assigned
• May be required to attend training, meetings, or seminars

IDEAL QUALIFICATIONS:

• Call center experience is a plus
• Excellent communication skill – both written and orally
• Working PC knowledge, windows preferred and related applications
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Self-Motivated
• Stress tolerance
• Ability to learn and apply new information or skills