Entry-Level Supplier Success Associate — Customer Support (Hybrid, Newcastle)

Dormont Manufacturing Co; Australia; Hybrid; AUD 50,000 - 60,000; Full time

Job summary

Avetta is hiring a Supplier Success Professional (Customer Support) for their Newcastle office. This full-time role supports clients by resolving issues and enhancing user experience through effective communication.

The successful candidate will have strong problem-solving skills and must possess full working rights in Australia. The position operates on a hybrid model with a mix of in-office and remote work.

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Ability to Active listen and think 2 steps ahead.
• An affinity for learning online software systems.

Responsibilities

• Provide professional support to all Avetta customers.
• Interact directly with Avetta customers through telephone, email and chat.
• Prioritize and resolve customer needs.

Skills

Excellent communication skill

Interpersonal skills

Problem analysis and problem-solving

Attention to detail and accuracy

Self-Motivated

Adaptability

Tools

Service Cloud (SFDC)

Windows OS

Job description

Avetta is hiring a Supplier Success Professional (Customer Support) for their Newcastle office. This full-time role supports clients by resolving issues and enhancing user experience through effective communication.

The successful candidate will have strong problem-solving skills and must possess full working rights in Australia. The position operates on a hybrid model with a mix of in-office and remote work.