Supervisor - Workshop

Komatsu; Mackay Regional; On-site; AUD 85,000 - 120,000; Full time

Job summary

Komatsu in Mackay is seeking an experienced Workshop Supervisor to lead the day-to-day operations of our busy workshop. You will drive safety, team performance, productivity, quality workmanship and customer satisfaction.

Working closely with your team, you will optimise WIP, manage workloads and uphold 5S standards, with a roster of 5 days on, 2 days off in Mackay. Proven leadership and hands-on technical knowledge of Komatsu equipment are essential to succeed in this fast-paced environment.

Qualifications

• Trade qualified (Certificate III Engineering or equivalent) with experience in workshop, maintenance or heavy equipment environments.
• Proven leadership experience with the ability to lead, coach and develop high-performing work groups.
• Strong technical knowledge of Komatsu equipment and a sound understanding of workshop operations.
• Experience with Komatsu or another OEM, with knowledge of workshop systems, processes and warranty requirements highly regarded.
• Customer-focused professional with excellent communication and stakeholder management skills.
• Calm, adaptable and solutions-focused in a fast-paced environment.
• Computer literacy and experience using ERP systems, with AX experience desirable.

Responsibilities

• Lead and motivate a high-performing workshop team, fostering a strong safety and quality culture.
• Manage workshop operations to maximise productivity, efficiency and utilisation targets.
• Build strong customer relationships by providing regular updates and delivering exceptional service.
• Drive effective Work in Progress (WIP) management to ensure timely and profitable job completion.
• Champion continuous improvement, 5S principles and quality workmanship to reduce rework and enhance performance.
• Support employee development through coaching, training and ongoing skills growth.

Skills

Leadership

Workshop operations

Safety culture

Customer engagement

ERP systems

AX familiarity

Education

Certificate III Engineering

Tools

Microsoft AX

Job description

We are seeking an experienced Workshop Supervisor to lead the day-to-day operations of our busy workshop. In this role, you will drive safety, team performance, productivity, quality workmanship and customer satisfaction while ensuring efficient WIP management, quote variance control and strong 5S standards.

Working closely with your team, you will play a key role in delivering exceptional service and maintaining the high standards our customers expect from Komatsu.

Key Responsibilities:

• Lead and motivate a high-performing workshop team, fostering a strong safety and quality culture.
• Manage workshop operations to maximise productivity, efficiency and utilisation targets.
• Build strong customer relationships by providing regular updates and delivering exceptional service.
• Drive effective Work in Progress (WIP) management to ensure timely and profitable job completion.
• Champion continuous improvement, 5S principles and quality workmanship to reduce rework and enhance performance.
• Support employee development through coaching, training and ongoing skills growth.

Role Located: Mackay

Roster: 5 days on, 2 days off

What we are looking for:

• Trade qualified (Certificate III Engineering or equivalent) with experience in workshop, maintenance or heavy equipment environments.
• Proven leadership experience with the ability to lead, coach and develop high-performing work groups.
• Strong technical knowledge of Komatsu equipment and a sound understanding of workshop operations.
• Experience with Komatsu or another OEM, with knowledge of workshop systems, processes and warranty requirements highly regarded.
• Customer-focused professional with excellent communication and stakeholder management skills.
• Calm, adaptable and solutions-focused approach, with the ability to respond effectively in a fast-paced environment.
• Computer literacy and experience using ERP systems, with Microsoft AX experience desirable.