Supervisor - Toowoomba

JD Sports Australia & New Zealand; Toowoomba Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Program

Parental leave

Job summary

JD Sports Australia & New Zealand is seeking a dynamic Supervisor to lead a store department, deliver exceptional service and drive sales. You will work with the Management Team to uphold standards and performance across your area.

You will model the service-first mindset, coach staff, and ensure product availability while maintaining visual excellence. The role requires rostering across Tue-Sat and strong communication, time management and customer focus.

Qualifications

• Minimum 2 years of experience within retail or a similar industry.
• Passionate about delivering an awesome service experience for customers.
• Positive attitude with ability to motivate a team.
• Excellent time management to prioritise daily tasks.
• Strong interpersonal and communication skills in social settings.

Responsibilities

• Model exceptional customer service, every customer, every time.
• Coach team to deliver outstanding service and a service-over-task approach.
• Drive conversion, sales and KPI performance.
• Collaborate with BOH to ensure product availability on the shop floor.
• Maintain visual standards and store presentation.
• Support management to improve department financial performance.
• Assist with inductions and ongoing team training.

Skills

Customer service

Team leadership

Communication

Time management

Sales focus

Job description

Who Are We

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.

In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.

Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.

Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.

We’re seeking energetic, focused, and passionate individuals to join our team.

THE ROLE

This role is rostered across Tuesday to Saturday with varying shift times. By applying, you’re confirming your availability to work across these days.

At JD Sports, our customer is at the heart of everything we do. As aSupervisor, you will support the management team by leading your department in providing exceptional customer service to every JD customer. You will work closely with the store’s Management Team and be responsible for maintaining the standards and results within your department. You will lead by example, drive sales and KPI's, coach and develop your team and upkeep the visual standards, ensuring your department is replenished at all times.

As a Supervisor, you will be responsible for, but not limited to:

• Model exceptional customer service, every customer, every time
• Coach team to deliver exceptional service and a ‘service over task’ environment
• Drive conversion, sales and KPI performance
• Work with BOH team to deliver shop floor product availability
• Uphold company retail standards and deliver store visual excellence
• Support management team to improve financial performance within your department
• Support management team to deliver all internal and external profit protection processes
• Support with new team member role Inductions and on-going team training

WHAT WE'RE LOOKING FOR

• Minimum 2 years of experience within retail or like industry
• You are passionate about delivering an amazing service experience for our customers
• You have a positive attitude, with capacity to create a motivating environment for your team
• You have excellent time management skills to ensure that daily priorities are executed in a timely manner
• Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customersand team members

WHAT'S IN IT FOR YOU

• Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
• Training and development opportunities to kickstart, evolve and shape your career
• Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
• Access to our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions
• Up to 12 weeks paid parental leave to support you and your growing family

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.