Apparel Department Supervisor - Carindale

JD Sports; City of Brisbane; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Program & Mental-"

One month paid parental leave

Job summary

JD Sports in Brisbane is seeking a Department Supervisor to support the store management team by leading your department in delivering exceptional customer service and achieving merchandising standards. You will coach and develop your team to drive sales, maintain product availability with the back of house, and uphold brand knowledge.

We offer staff discounts, development opportunities, and a one month parental leave for full‑time staff.

Qualifications

• 2-3 years of experience in retail or similar industry.
• Passionate about delivering an amazing service experience for customers.
• Positive attitude with ability to motivate a team.
• Excellent time management to prioritise daily tasks.
• Strong interpersonal and communication skills with customers and team members.

Responsibilities

• Model exceptional customer service, every customer, every time.
• Support and guide team to deliver exceptional service and a ‘service over task’ environment.
• Actively gain, maintain and share product & brand knowledge for your department.
• Support management team to improve financial performance within your department.
• Work with back of house team to ensure product availability.
• Uphold company standards and deliver store visual excellence.

Skills

Customer service

Leadership

Time management

Interpersonal skills

Communication skills

Job description

Known best as the'Undisputed King of Trainers',JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.

In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.

Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.

Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.

We’re seeking energetic, focused, and passionate individuals to join our team.

THE ROLE

This role is rostered across Monday to Friday, week one, and Sunday to Thursday week two, three and four, with varying shift times. By applying, you’re confirming your availability to work across these days.

At JD Sports, our customer is at the heart of everything we do. As aDepartment Supervisor, you will support the store management team by leading your department in providing exceptional customer service to every JD customer. You will be responsible for maintaining the merchandising & visual standards and sales results within your department. Leading by example, you will coach and develop your team to deliver great in-store experiences.
As a Department Supervisor, you will be responsible for, but not limited to:

Model exceptional customer service, every customer, every time

Support and guide team to deliver exceptional service and a ‘service over task’ environment

Actively gain, maintain and share product & brand knowledge for your department

Support management team to improve financial performance within your department

Work with back of house team to ensure product availability

Uphold company standards and deliver store visual excellence

WHAT WE'RE LOOKING FOR

2-3 years of experience within retail or like industry

You are passionate about delivering an amazing service experience for our customers

You have a positive attitude, with capacity to create a motivating environment for your team

You have excellent time management skills to ensure that daily priorities are executed in a timely manner

Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customersand team members

WHAT'S IN IT FOR YOU?

Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market

Training and development opportunities to kickstart, evolve and shape your career

Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre

Access to our attractive staff discount! This can also be used for friends and family

Access to our Employee Assistance Program & Mental Health champions

One month paid parental leavefor full‑time employees

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.