Supervisor - System Operations Shift

Puget Sound Energy; Redmond; On-site; AUD 125,000 - 302,000; Full time

Benefits offered by this job

Competitive total rewards

PTO/holidays

401(k) retirement plan

Job summary

Puget Sound Energy is seeking a Shift Supervisor in System Operations to lead a 24/7 team responsible for real-time monitoring, control and safety of the electric grid. You will supervise rotating shifts, issue clearances, and respond to outages and emergencies while fostering safety and continuous improvement.

This safety-sensitive role requires an associate degree, 5 years in utilities, knowledge of distribution/transmission, and the ability to make rapid decisions.

Qualifications

• Associate’s degree in engineering or electro-mechanical tech or related field.
• 5 years utility/business experience in operations or planning.
• Knowledge of electric distribution and transmission system.
• Ability to make real-time safety/customer decisions.
• Excellent communication and interpersonal skills.
• Proficiency with MS Office.
• Availability to respond to emergencies 24/7.

Responsibilities

• Lead 24x7 system operations on rotation shifts.
• Monitor real-time grid safety and outage responses.
• Issue clearances and switching orders.
• Develop and coach shift personnel.
• Ensure compliance with NERC and company procedures.

Skills

Decision making

Team leadership

Safety leadership

Communication

MS Office proficiency

24/7 availability

Education

Associate degree in engineering or electro-mechanical tech

Tools

SAP

PCAD

DMS

Job description

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Electric System Controls team is looking for qualified candidates to fill an open Supervisor - System Operations Shift position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

As a Shift Supervisor in System Operations, you'll lead a dedicated team responsible for the real-time monitoring, control, and safety of PSE's electric system. You'll be responsible for leading and directly supervising 24 x 7 system operations on rotation shift in monitoring, issuing clearences, switching orders and deploying responses to outage and emergency situations. This is a critical leadership role of grid operations, where you'll directly supervise rotating shift personnel who issue clearances, execute switching orders, and respond swiftly to outages and emergencies. You'll foster a culture of safety, accountability, and continuous improvement within your team.

All PSE employees are expected to uphold the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Additionally, employees need to demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. All duties are to be performed in accordance with all regulatory compliance obligations.

This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

• Employee Safety, Development & Team Building - Providing employees with coaching, feedback, and developmental opportunities and building effective teams:
  • Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
  • Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
  • Challenges and inspires employees to achieve business results.
  • Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
  • Conducts and ensures the completion of performance reviews.
  • Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer, and safety results.
• Monitors workload, productivity and staffing levels to ensure operational efficiencies and departmental goals are met.
  • Ensures all work performed is compliant with state and federal regulations, NERC (North American Electric Reliability Corporation) standards, PSE operating standards, field procedures, and applicable collective bargaining agreements.
  • Provides supervision and decision making for employees engaged in 24 x 7 system operations: monitoring system, deploying responses to outage and emergency situations, coordination and communication with regional storm base openings, EOC (Emergency Operations Center) and the appropriate business units and internal customers.
  • Monitors and analyzes individual productivity, unit performance and costs.
  • Provides information, as required, to key stakeholders and internal clients.
• Provides technical front line operational expertise, as well as leveraging technical worker skills to ensure successful resolution of a variety of issues/challenges, and to support the transmission and distribution systems and equipment.
• Establishes and maintains effective work relationships with internal and external clients, including service providers.
• Works collectively with the Customer Access Center in response to customer complaints, inquires, and escalated calls.
• Attends monthly regional electric safety meetings.
• Works closely with safety group to promote and support safe work practices.
• Involved in process improvement initiatives and drives towards applicable solutions.
• Provides computer and technology assistance within department.
• Participates in, supports, or may coordinate 24/7 emergency response and restoration efforts as needed.
• Performs other duties as assigned.

Minimum Qualifications

• Associate’s degree in engineering or electro-mechanical technology, or other related degree; or combination of education and/or relevant experience.
• 5 years utility/business relevant work including financial management, operations and/or planning.
• Knowledge of electirc distribution and transmission system.
• Demonstrated ability to make decisions in a real-time environment with regard to customer service and safety to the public, company and/or contractor personnel and equipment.
• Excellent customer relations skills, including problem solving and conflict resolution.
• Demonstrated skills leading and developing personnel in a collaborative work environment and managing projects.
• Demonstrated safety leader.
• Strong teamwork, coaching, and organizational skills and an aptitude for process improvement.
• Demonstrated experience in collaborating with a wide range of internal and external customers.
• Ability to work independently and with teams.
• Strong business acumen including the ability to organize/prioritize/evaluate work and within budget constraints.
• Excellent communication skills, both verbal and written.
• Proficiency with MS Office suite.
• Availability to respond to emergencies, such as outages and storm events, on a 24/7 basis.

Desired Qualifications

• Prior operational field experience in specific area of supervision (such as lineman, service lineman, wireman, relay technician, system operator, meterman, substation, EFR or distribution engineering).
• 1 year prior supervisory experience.
• Previous utility experience.
• Knowledge of SAP, PCAD and DMS.
• Experience working in a unionized environment.

Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition , which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is $87,800.00 - $212,300.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at [e-mail] or 425-462-3017.