Superannuation Support Specialist

Concentrix; Ballarat; On-site; AUD 54,000 - 76,000; Full time

Benefits offered by this job

Paid training

Job summary

Concentrix is seeking Customer Service Officers to join our Ballarat-based team, providing frontline support to members of a major Australian superannuation fund. You’ll handle a range of enquiries by phone, guide members through account updates, contributions, insurance changes, and early release options with care and clarity.

This permanent, full-time role is onsite in Ballarat, with comprehensive training and ongoing coaching to help you succeed in a supportive environment that values privacy

Qualifications

• Excellent communication and listening skills.
• No prior contact centre experience required; training provided.

Responsibilities

• Handle a broad range of member enquiries by phone with empathy.
• Assist with accounts, contributions, insurance changes, and early release questions.
• Explain superannuation information clearly and accurately.
• Follow privacy, verification and compliance processes.

Skills

Strong communication

Customer service

Phone support

Job description

Concentrix is seeking Customer Service Officers to join our Ballarat-based team, providing frontline support to members of a major Australian superannuation fund. You’ll handle a range of enquiries by phone, guide members through account updates, contributions, insurance changes, and early release options with care and clarity.

This permanent, full-time role is onsite in Ballarat, with comprehensive training and ongoing coaching to help you succeed in a supportive environment that values privacy