Superannuation Administrator

HUB24; Gold Coast City; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee Share Scheme

Flexible and hybrid working

Enhanced parental leave and wellbeing

Discounts and financial wellbeing

Job summary

HUB24 on the Gold Coast is seeking a Superannuation Administrator to support member accounts, process benefit payments and contributions, and respond to enquiries with care and professionalism.

You will gain hands-on experience across administration activities, learn compliance and risk in a collaborative team, and contribute to accurate account management within a flexible hybrid work setup.

Qualifications

• Experience in admin or customer service is beneficial.
• RG146 compliance knowledge is desirable.
• Customer-focused and detail-oriented.

Responsibilities

• Keep member account information accurate and up to date.
• Help process benefit payments and pension payroll.
• Respond to member enquiries with care and professionalism.
• Support daily banking and contribution allocations.
• Assist with onboarding new members and updating insurance details.
• Learn about compliance and risk in a supportive team environment.

Skills

Attention to detail

Strong communication

Teamwork

Organised

Proactive

Education

RG146 compliance

Job description

About HUB24At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.Our purpose is simple: Empower better financial futures, together .What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.Why you’ll enjoy working hereWe create an environment where you can do your best work and see the impact of it.Work with smart, collaborative people who get things done.Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.Grow your career your way, with support to learn, stretch and explore new opportunities.We also offer benefits to support you inside and outside of work:Genuinely flexible and hybrid ways of working.Employee Share Scheme.Additional leave and wellbeing support.Enhanced parental leave and support through different life stages.Everyday benefits, including discounts and financial wellbeing support.Why this is an exciting opportunityLooking to build your career in financial services and make a real difference?We’re looking for a Superannuation Administrator to join our team on the Gold Coast. This is a great opportunity to develop your superannuation knowledge, gain hands-on experience across a broad range of administration activities and build your career within a supportive and collaborative environment.As a Superannuation Administrator, you’ll play an important role in supporting our members and ensuring their accounts are administered accurately and efficiently. From processing benefit payments and contributions to responding to member enquiries and maintaining account information, you’ll gain exposure to the key areas that keep superannuation administration running smoothly.You don’t need to know everything from day one. If you’re customer-focused, detail-oriented and keen to develop your career in financial services, we’d love to hear from you.What you’ll be doingKeeping member account information accurate and up to dateHelping process benefit payments and pension payrollResponding to member enquiries with care and professionalismSupporting daily banking and contribution allocationsAssisting with onboarding new members and updating insurance detailsLearning about compliance and risk in a supportive team environmentWhat you bringYou don’t need to tick every box, but experience in the below will set you up for success.Experience & SkillsYou don’t need to tick every box, but experience in the below will set you up for success.Experience & SkillsA keen eye for detail and a willingness to learnStrong communication and teamwork skillsOrganised and proactive approach to tasksA genuine interest in financial services and helping othersBonus Skills (Great if You Have Them):RG146 complianceBasic understanding of superannuationPrevious experience in admin or customer serviceOur processWe aim to keep the process simple and respectful of your time:You’ll receive an acknowledgement after applying.Our Talent team will review your application and keep you updated.If shortlisted, we’ll connect to learn more about you.Interviews may be virtual or in person.You’ll receive an outcome and feedback.If you need any adjustments, please let us know - we’re here to support you.Our commitmentWe’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.