SuccessFactors Service Delivery & Implementation Manager – Principal Consultant

Rashi Joshi; Perth; On-site; AUD 215,000 - 250,000; Full time

Job summary

Infosys in Perth, Australia is seeking a Senior SuccessFactors Service Delivery & Implementation Manager – Principal Consultant to lead deployments, engage clients on site, and drive HR innovations. You will manage onshore/offshore teams, collaborate with HR and IT leaders, oversee data migration, testing, and governance, and champion excellence in delivery and customer experience.

You will oversee project governance, ensure SLAs are met, and contribute to continuous improvement through

Qualifications

• 8-12+ years in SAP SuccessFactors implementations.
• Hands-on EC module experience with additional SAP modules.
• Experience leading on-site engagements with senior stakeholders.
• Proven track record delivering SuccessFactors projects.
• Strong ITIL process and service delivery knowledge.
• Experience with onshore-offshore global delivery.
• Familiarity with AI-driven HR innovations.

Responsibilities

• Lead end-to-end SuccessFactors implementations (EC and modules).
• Manage on-site client engagements with senior stakeholders.
• Oversee data migration, integration readiness, and change readiness.
• Drive ITIL-aligned incident, change, and release management.
• Champion AI-enabled HR innovations and automation.

Skills

SAP SuccessFactors

Project delivery

Stakeholder management

ITIL

Global delivery

AI in HR

Onsite engagements

Tools

EC module

Other SAP modules

Job description

About the Employer Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an Al-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description

• Employer: Infosys
• Location – Perth, Australia
• Vacancy address: 54 Mounts Bay Rd, Perth WA
• Industry: Information & Communication Technology (ICT)
• Occupation: Software Engineer
• Job Designation: SuccessFactors Service Delivery & Implementation Manager – Principal Consultant
• Salary: 215,000 to 250,000 AUD

Job Description

We are seeking an experienced SuccessFactors Service Delivery & Implementation Manager – Principal Consultant to lead new SuccessFactors project deployments, drive on site client engagement, and oversee innovation-led enhancements across the HR technology landscape. This role blends project delivery, service management, and continuous improvement, ensuring high-quality implementations while driving adoption of new capabilities, including AI enabled HR innovations, automation, and experience enhancements. You will manage onshore/offshore teams, partner closely with business and HR stakeholders, and champion excellence in delivery, governance, and customer experience.

Skillset Requirement

• 8 -12+ years in SAP SuccessFactors implementation and support, including project delivery.
• Strong hands-on experience in EC plus at least one additional module.
• Previous experience leading on-site engagements with senior business stakeholders.
• Proven track record in delivering new SuccessFactors projects (greenfield or major enhancement programs).
• Strong knowledge of ITIL processes and service delivery excellence.
• Experience with global delivery models (onshore–offshore).
• Familiarity with AI-driven HR innovations and digital transformation trends.
• Excellent communication, facilitation, and stakeholder management skills.

JD as below

1. SuccessFactors Project Delivery (New Implementations)

• Lead end to end SuccessFactors implementations (EC and additional modules), including requirements, design, build, test, cutover, and go live.
• Run onsite workshops for discovery, blueprinting, and solution validation.
• Ensure alignment with business objectives, regulatory requirements, and HR transformation roadmaps.
• Oversee data migration, integration readiness, and organisational change readiness.
• Drive quality assurance across configuration, testing cycles (SIT/UAT), and release cycles.

2. Service Delivery, Support & Operations Excellence

• Oversee day to day support operations (incidents, requests, defects, enhancements) post go live.
• Ensure SLAs/OLAs are met; maintain operational stability and system performance.
• Monitor ticket trends and drive system optimisation based on analytics.
• Implement strong incident, problem, and change management practices.

3. Innovation, Automation & AI Enabled HR Improvements

• Identify opportunities to incorporate SuccessFactors latest releases, AI driven capabilities, automation and process optimisation.
• Drive adoption of new SAP innovations (e.g., Joule, AI copilots, automation tools, continuous performance enhancements).
• Lead innovation pilots, proof-of-concepts, and experience-improvement initiatives.
• Promote best practices in digital HR experience, employee engagement, and process simplification.

4. Stakeholder & Onsite Client Management

• Serve as the primary onsite contact for HR, IT, Transformation, and business stakeholders.
• Conduct project steering committees, operational service reviews, and governance meetings.
• Manage communication, expectations, risks, escalations, and delivery outcomes with clarity and confidence.
• Build strong relationships across business units to promote system adoption and continuous value.

5. Onshore–Offshore Global Delivery Management

• Lead and coordinate both onsite and offshore delivery teams.
• Ensure structured handovers, adherence to SOPs, and alignment across time zones.
• Mentor team members, drive capability uplift, and foster a culture of ownership and innovation.

6. Change Requests, Enhancements & Release Management

• Oversee assessment, estimation, and delivery of change requests and enhancements.
• Manage release plans, regression testing, deployment governance, and communication.
• Drive continuous improvement cycles based on user feedback and analytics.

Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation. At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch. Please note to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.