Styling Suite Sales & Service Lead — VIP Clienteling & Events

Bourke Street Mall Flagship; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Employee discounts

Birthday leave

Professional development

CSR programs

Sustainability practices

Training & development

Work180 endorsed

Job summary

David Jones in Bourke Street Mall, Melbourne, seeks a Sales & Service Manager for the Styling Suites to lead and coach Stylists, grow client bases, and drive service excellence and sales KPIs. You will build partnerships with brand partners and external stylists, coordinate styling events, and ensure a seamless omnichannel experience across digital and in-store services.

Join a values-driven team with competitive rewards, generous staff discounts, extra birthday leave, ongoing development, and a

Qualifications

• Strong coaching skills with experience leading teams.
• Experience with CRM systems and NPS.
• Passion for retail and delivering great customer service.
• Solutions-focused mindset with ability to innovate for customers.
• Proven ability to motivate teams and create an in-store experience.

Responsibilities

• Lead by example delivering on service principles and driving sales.
• Develop and apply clienteling to grow customer base.
• Coordinate styling events from bookings to post-review.
• Collaborate with brand partners and external stylists for exclusive experiences.
• Manage customer feedback with urgency and responsiveness.
• Promote seamless digital and in-store David Jones experiences.

Skills

Coaching

CRM

NPS

Merchandising

Selling skills

Communication

Team leadership

Tools

CRM

Job description

David Jones in Bourke Street Mall, Melbourne, seeks a Sales & Service Manager for the Styling Suites to lead and coach Stylists, grow client bases, and drive service excellence and sales KPIs. You will build partnerships with brand partners and external stylists, coordinate styling events, and ensure a seamless omnichannel experience across digital and in-store services.

Join a values-driven team with competitive rewards, generous staff discounts, extra birthday leave, ongoing development, and a