Student Support Officer

Department Of Education, Western Australia; Albany; On-site; AUD 60,000 - 70,000; Full time

Job summary

Albany Senior High School (SHS) is seeking a highly organised Student Support Officer to join our Student Services team. This role focuses on supporting attendance, engagement and wellbeing, helping to create an inclusive, responsive environment where every student feels known and supported.

You will work with students, families and staff to monitor attendance, respond to concerns, and maintain confidential records while coordinating wellbeing processes.

Qualifications

• Ability to obtain Working With Children Check and a valid Screening Clearance.
• Australian citizen, New Zealand citizen, permanent resident or eligible visa holder with work rights for the term of appointment.

Responsibilities

• Support student attendance and engagement through monitoring attendance and following up absences.
• Provide a welcoming first point of contact for Students accessing Student Services and connect them with staff.
• Build positive relationships with students, families and staff while maintaining confidentiality and professionalism.
• Maintain accurate records and assist with administrative tasks for engagement and wellbeing processes.
• Collaborate with a multidisciplinary team to support attendance, engagement and wellbeing.

Skills

Interpersonal skills

Communication skills

Digital literacy

Microsoft Office

Student management information systems

Confidentiality

Tools

Microsoft Office

Student Management Information System

Job description

This is a permanent full-time position commencing Term 1, 2027

Albany Senior High School (SHS) is a distinguished Independent Public School with a long-standing tradition of academic achievement, sporting excellence, and leadership development. As a key institution in the Albany community, we are committed to providing a nurturing and dynamic educational environment for students in Years 7 to 12. Our diverse educational offerings are tailored to support each student's unique aspirations and potential. In 2022, Albany SHS was proudly selected to join a select group of Public Schools offering a Gifted and Talented program, showcasing our dedication to fostering exceptional talent and providing enriched learning experiences.

At Albany SHS, we foster a vibrant and innovative learning environment where students and staff are encouraged to embrace opportunities, strive for excellence, and celebrate success. We are committed to supporting the pastoral care and wellbeing of our students, ensuring a restorative, culturally responsive, and inclusive school culture where every young person is valued, supported and empowered to thrive.

Find out more about our school by visiting or .

The Role

Albany Senior High School (SHS) is seeking a highly organised, proactive and approachable Student Support Officer to join our Student Services team.

This is an opportunity to make a positive difference to the lives of young people by supporting student attendance, engagement and wellbeing, while contributing to a welcoming, inclusive and responsive Student Services environment.

As a valued member of our allied professional team, the successful applicant should play an important role in supporting the effective day-to-day operations of Student Services, working collaboratively with students, families and staff to ensure young people feel known, valued and supported.

The successful applicant will ideally:

• Support student attendance and engagement through monitoring attendance, identifying patterns of absenteeism, following up unexplained absences and assisting with the implementation of attendance improvement strategies.
• Provide a welcoming and responsive first point of contact for students accessing Student Services, responding to routine concerns and connecting students with the appropriate staff for further assistance.
• Build positive and respectful relationships with students, families and staff, communicating effectively and maintaining confidentiality and professionalism.
• Contribute to the effective coordination of Student Services through accurate record keeping, maintaining student information systems and providing administrative support for student engagement and wellbeing processes.
• Display initiative, flexibility and strong organisational skills, managing competing priorities and responding effectively to the changing needs of a busy school environment.
• Work collaboratively as part of a multidisciplinary team, contributing to a coordinated approach to supporting student attendance, engagement and wellbeing.

The successful applicant will ideally have strong interpersonal and communication skills, sound digital literacy and the ability to work both independently and collaboratively. Experience using Microsoft Office, student management information systems and maintaining confidential student records will be highly regarded.

At Albany SHS, we recognise the important contribution our allied professionals make to student success. The Student Support Officer should be an integral member of our Student Services team, contributing to our commitment to ensuring every student feels connected, supported and empowered to achieve their potential.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Jarrad Ritchie, Deputy Principal on [phone] or by emailing .

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• obtain a valid Working With Children Check before you start; and
• consent to a and obtain a current Screening Clearance Number issued by the Department of Education's Screening Unit before you start.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Suitable applicants may be considered for similar vacancies arising within the next 12 months following this selection process. This may include circumstances where the successful applicant declines or vacates the position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Wednesday, 18 November 2026