Reconnect Case Manager

Box Hill Institute, ABN 76 268 630 462; City of Melbourne; On-site; AUD 71,000 - 86,000; Full time

Benefits offered by this job

Flexible work arrangements

On-site parking

Career progression opportunities

Leave options including family & staff

Health and wellbeing supports

Job summary

Box Hill Institute is seeking a Reconnect Case Manager to support young people facing disadvantage. You’ll provide personalised, strengths-based case management and help students re-engage with education, training and employment pathways.

You will work with families and support services, delivering tailored plans, counselling and advocacy to foster independent, long-term success. The role is a full-time fixed-term until 31 December 2027.

Qualifications

• AQF Level 4 qualification or higher in community services, youth work, or social sciences.
• Experience counselling, youth work, welfare or student support services.
• Direct case management experience with vulnerable clients in the community.
• Ability to build rapport and provide advocacy and individualised support.
• Strong communication with diverse stakeholders.
• Excellent organisational skills and caseload management.
• Commitment to child-safe, inclusive practices; WWC check required.
• Willingness to obtain Working with Children and National Police Checks.

Responsibilities

• Provide tailored case management support to Reconnect students, addressing vocational and non-vocational barriers.
• Deliver one-on-one support through outreach and on-campus engagement.
• Develop, review and update Work and Learning Plans with students.
• Offer counselling, mentoring, advocacy and referral services for students and families.
• Support students to remain engaged in education, training or employment pathways.
• Build and maintain relationships with external services and community organisations.
• Maintain accurate case notes, risk assessments and administrative records.
• Contribute to student programs, orientation sessions and proactive engagement initiatives.

Skills

Counselling

Youth work

Case management

Communication

Organisational skills

Stakeholder engagement

Advocacy

Rapport building

Education

AQF Level 4+ qualification in community services/youth work

Job description

$78,612 - $78,612 a year

Contract

4d ago , from Box Hill Institute, ABN 76 268 630 462

Make a real impact - help young people reconnect and succeed

Box Hill Institute | Full-time, Fixed-term position

Make a meaningful difference in the lives of young people experiencing disadvantage. As a Reconnect Case Manager at Box Hill Institute, you will play a vital role in supporting students to overcome barriers and re-engage with education, training and employment pathways.

Working closely with students, families and support services, you'll help empower individuals to achieve sustainable, long-term success.

This is a full-time, fixed term role until 31 December 2027. Salary is $78,612 per annum, plus 12% superannuation.

Why work with us?

At Box Hill Institute, we offer more than just a job - we offer a supportive and rewarding work environment where your wellbeing, growth and achievements are celebrated. Our benefits are designed to help you thrive both professionally and personally:

• Flexible work arrangements to support work-life balance
• On-site parking for added convenience
• Career progression opportunities and reward & recognition programs to celebrate your success
• Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 16 weeks paid Parental Leave
• Health and wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our on-campus retail services such as floristry, day spa and beauty salons, hairdressing salon, barbershop, restaurant, vet & dog grooming - all delivered by students in training, under the supervision of their teachers.

About the role

Provide personalised, strengths-based support to young people experiencing disadvantage, helping them overcome barriers and re-engage in education, training and employment. Reporting to the Reconnect Coordinator, you will work closely with students, families and support networks to build achievable pathways, foster independence, and deliver meaningful outcomes that support long-term success.

What you'll do:

• Provide tailored case management support to Reconnect students, addressing both vocational and non-vocational barriers
• Deliver one-on-one support through outreach and on-campus engagement
• Develop, review and update individual Work and Learning Plans in partnership with students
• Offer counselling, mentoring, advocacy and referral services for students and families
• Support students to remain engaged in education, training or employment pathways and successfully complete their programs
• Build and maintain strong relationships with external services, community organisations and support networks
• Maintain accurate case notes, risk assessments and administrative records
• Contribute to student programs, orientation sessions and proactive engagement initiatives

About You:

You are a passionate and empathetic professional who is committed to supporting young people from diverse and often vulnerable backgrounds. You bring strong interpersonal skills and a proactive approach to working in a complex support environment.

To be successful, you will have:

• A relevant AQF Level 4 qualification or higher in community services, youth work, social sciences or similar
• Demonstrated experience providing counselling, youth work, welfare or student support services
• Direct case management experience with vulnerable clients in the community
• Strong ability to build rapport with young people and provide advocacy and individualised support
• Excellent communication skills, with the ability to work effectively with diverse stakeholders
• Proven organisational skills, with the ability to manage caseloads, prioritise tasks and meet deadlines
• High level cultural awareness, empathy and commitment to inclusive practice
• Alignment with a child-safe, inclusive and values-based workplace
• Have, or be willing to obtain, Victorian Working with Children Check and National Police Check clearance.

About us:

For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives.

Our students can pursue everything - non-accredited short courses through the Centre for Adult Education (CAE); senior secondary qualifications including the Victorian Certificate of Education (VCE) and VCE Vocational Major (VCE VM); vocational certificates (including pre-apprenticeships, apprenticeships and traineeships) and diplomas; and higher education degrees and a graduate certificate.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow and offer you benefits which enhance your work-life balance.

For specific enquiries relating to this position, please contact Will Walton at ***********@boxhill.edu.au

Applications close: 5pm, Wednesday 14th October 2026

Please note: We will be assessing applications as they come in and the position may be filled before the closing date

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Commitment to child safety

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.

We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.

All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.