Student Success Communications Lead

CQUniversity; Melbourne; Vor Ort; AUD 126.000 - 136.000; Vollzeit

Benefits dieser Stelle

17% superannuation

5.4 weeks annual leave

Personal leave & holidays

Professional development

Employee Assistance Program

Zusammenfassung

CQUniversity is seeking a Coordinator, Student Advising Communications to lead strategic, data-informed student communications. You will use automation tools and insights to deliver targeted campaigns that guide students through key stages of university life.

This role combines communications, stakeholder engagement and leadership to enhance student experience across CQUniversity’s campuses and regional sites. Applicants should have strong experience in campaigns and analytics.

Qualifikationen

• Relevant qualifications and/or extensive experience in communications, marketing, student engagement or a related field.
• Demonstrated ability to design and manage multi-channel campaigns across channels.
• Knowledge of email marketing platforms, automation tools and SQL digital marketing processes.
• Experience analysing campaign performance data and translating insights into actionable improvements.
• Strong stakeholder engagement, communication and leadership capabilities.

Aufgaben

• Lead the design and delivery of strategic, data-informed communications for students.
• Develop targeted campaigns using automation tools and student insights to improve outcomes.
• Analyse student data and manage interactions via communication systems.

Kenntnisse

Communications

Marketing

Student engagement

Email marketing

Automation tools

SQL

Tools

SQL

Email marketing platforms

Automation tools

Jobbeschreibung

• Student Success Division
• CQUniversity Cairns, Mackay, Melbourne, Rockhampton, Sydney or Townsville
• Higher Education Worker Level 7
• Total Remuneration $125,827 to $136,078 pa (including salary of $106,326 to $114,988 plus 17% superannuation and leave loading)
  
  

• Fixed-Term (until 29.10.2027), Full-Time
• Student Success Division
• CQUniversity Cairns, Mackay, Melbourne, Rockhampton, Sydney or Townsville
• Higher Education Worker Level 7
• Total Remuneration $125,827 to $136,078 pa (including salary of $106,326 to $114,988 plus 17% superannuation and leave loading)
  
  

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

The Students Directorate is dedicated to creating a connected, supportive and engaging student experience that empowers students to thrive throughout their academic journey. Through innovative services, partnerships and initiatives, the Directorate plays a key role in driving student success, retention and completion.

As Coordinator, Student Advising Communications, you will lead the design and delivery of strategic, data-informed communications that help students navigate key stages of university life. Leveraging automation tools, digital communication platforms and student insights, you will develop targeted campaigns that provide the right information at the right time, improving the overall student experience and supporting stronger student outcomes. You will use student communication systems to analyse student data and manage student interactions.

This role offers the opportunity to combine strategic communications, stakeholder engagement and leadership while making a meaningful impact on student success across one of Australia's largest regional universities.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Access to an Employee Assistance Program and Fitness Passport
  
  

Position Requirements

• Relevant qualifications and/or extensive experience in communications, marketing, student engagement or a related field.
• Demonstrated experience developing and managing communication or engagement campaigns across multiple channels.
• Knowledge of email marketing platforms, automation tools and SQL digital marketing processes.
• Experience analysing campaign performance data and using insights to improve outcomes.
• Strong stakeholder engagement, communication and leadership capabilities.
  
  

Pre-Employment Checks

Appointment to this role is subject to satisfactory pre-employment checks, which may include a National Police Check and/or Working with Children Check (where applicable).

The University is committed to providing a safe, inclusive and respectful environment where its members can study, work and live free from gender-based violence. In line with our organisational values and regulatory obligations, applicants may be required to declare any past or current allegations, investigations or findings relating to gender-based violence.

The successful candidate may also be required to demonstrate that they meet the “fit and proper person” criteria as required under applicable legislation and regulatory frameworks (including ASQA requirements where relevant).

Our Commitment to Inclusion

At CQUniversity, inclusivity is at the heart of who we are. We are committed to creating a workplace where everyone feels respected, supported and empowered to succeed regardless of background or ability.

We advance reconciliation through our Stretch Reconciliation Action Plan (RAP), First Nations Workforce Strategy and our First Nations Cultural Competency Framework, strengthening opportunities for First Nations peoples and embedding cultural respect across our organisation.

Through our Disability-Informed Action Plan, we continue to enhance accessibility and inclusion across our University. As a recognised member of the Hidden Disabilities Sunflower Program, we actively promote awareness and understanding of non-visible disabilities, helping to ensure everyone can bring their whole selves to work and thrive.

CQUniversity is also committed to providing an accessible, equitable and inclusive recruitment and selection process. The University will provide reasonable adjustments throughout the recruitment, selection, appointment and onboarding process to ensure people with disability can participate on an equal basis with others.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Tuesday, 27 October 2026

Job Requisition ID: 7658

Contact Details:

Catherine Picton

• 3228 4868
  
  

[e-mail]

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

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