Student Services & Enrolment Officer (Hybrid)

The Cairnmillar Institute; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working

Salary packaging

Professional development

Job summary

The Cairnmillar Institute is seeking a Student Services Officer to support all aspects of the student lifecycle for the Faculty of Psychology, Counselling and Psychotherapy. You will provide responsive administrative and student support to prospective and current students in a busy higher education environment.

You will manage enquiries, admissions, enrolments, student records and reporting, working closely with the Student Services Manager.

Qualifications

• Experience in university/Higher Education admin or equivalent.
• Experience using a Student Management System or similar database.
• Strong data accuracy and attention to detail in a high-volume environment.
• Ability to interpret admissions and enrolment policies and communicate clearly to students.

Responsibilities

• Support administrative processes across the student lifecycle: enquiries, admissions, enrolments and course administration.
• Respond to phone and email inquiries from current and prospective students.
• Assist with lead nurturing, application processing and admissions administration.
• Process enrolment requests (withdrawals, leave of absence, deferrals, transcripts).
• Maintain accurate student records and databases in line with policies.
• Support data entry, results processing and reporting tasks for compliance and accreditation.
• Provide admissions consultation and enrolment support to students and staff.
• Collaborate with faculty and staff to resolve exceptions and improve service delivery.

Skills

Customer service

Data entry

Records management

Communication

Education

Tertiary education (preferred)

Tools

Student Management System

Microsoft Office

Job description

The Cairnmillar Institute is seeking a Student Services Officer to support all aspects of the student lifecycle for the Faculty of Psychology, Counselling and Psychotherapy. You will provide responsive administrative and student support to prospective and current students in a busy higher education environment.

You will manage enquiries, admissions, enrolments, student records and reporting, working closely with the Student Services Manager.