Student Records Specialist – Maternity Cover (12 months)

Kaplan; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

26 days annual leave including 1 for你的

Job summary

Kaplan Business School Australia is seeking a Student Records Officer to maintain student data across campuses, ensuring enrolment, orientation, and records accuracy. This central role supports the student lifecycle and works closely with finance and administration.

The role requires meticulous data entry, strong communication, and the ability to work in a high-volume environment. Based at multiple campuses including Sydney, it offers a stable, full-time maternity cover contract for 12 months.

Qualifications

• Minimum of two years’ experience in customer service or admin roles.
• Proven data-entry accuracy and attention to detail.
• Experience with student management systems or databases.
• Strong workload management and ability to work with minimal supervision.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain and process accurate student data in the Student Management System, including information collected at orientation and throughout enrolment.
• Ensure all student records, academic files, and documentation are complete, accurate, and up to date.
• Track visa and passport expiry dates and follow up with students where required.
• Enrol students each trimester and process subject changes, refunds, credits, and financial adjustments.
• Generate invoices and liaise with the Finance team to ensure payments are correctly allocated.
• Update student information in PRISMS and ensure FEE-HELP data is recorded and reported correctly.
• Respond to student enquiries in a timely, professional manner and produce required student documentation, such as interim transcripts.
• Undertake regular data audits and error reporting to ensure system accuracy and data integrity.

Skills

Customer service

Data entry

Attention to detail

Communication

Stakeholder management

Tools

PRISMS

Student Management System

Invoicing software

Job description

Kaplan Business School Australia is seeking a Student Records Officer to maintain student data across campuses, ensuring enrolment, orientation, and records accuracy. This central role supports the student lifecycle and works closely with finance and administration.

The role requires meticulous data entry, strong communication, and the ability to work in a high-volume environment. Based at multiple campuses including Sydney, it offers a stable, full-time maternity cover contract for 12 months.