Casual Client Enablement Team Member

University of New England; Armidale; Hybrid; AUD 48,000 - 69,000; Part time

Benefits offered by this job

Flexible work arrangements

Free on-campus parking

Training provided

Job summary

University of New England (UNE) invites casual student support staff to help new and returning students get connected and prepared for study. You will assist with account access, password issues and MFA resets, with training provided to ensure confidence in the role.

The position emphasizes excellent customer service, patient communication and a proactive approach in a supportive team environment. Flexible or hybrid arrangements are possible, with on-campus parking available.

Qualifications

• Have excellent customer service and clear communication abilities.
• Enjoy troubleshooting and helping others resolve issues.
• Be patient, approachable and willing to chat with students.
• Be comfortable using computers and learning new systems.

Responsibilities

• Assist students with account access and login issues.
• Help with MFA resets and basic IT onboarding tasks.
• Provide friendly support to start Trimester 1, 2027 smoothly.
• Follow processes and work collaboratively within a team.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Willingness to learn

Job description

Flexible or hybrid work arrangements will be considered

Free on campus parking

Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)

The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.

UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.

Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women’s Society, and the many international cultural groups - all will feel valued and respected at UNE.

You will embody the UNE values and strive to be Kind, Bold, Connected and Accountable. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan Future Fit 2021-2030: Personalised Learning Journeys, Empowering Communities, and Building Resilience.

About the role

UNE's TDS - Client Experience and Enablement team is looking for enthusiastic casual team members to help support our students as they kick off Trimester 1, 2027.

And here's the good news: You don't need to be an IT expert!

You'll be helping to commence and returning students get connected and ready for study. This includes assisting with account access, password issues and Multi-Factor Authentication (MFA) resets.

Don't worry, we'll provide the training and support to get you up and running.

About you

To be successful in this role, we are looking for people who:

• Have great customer service and communication skills.
• Enjoy solving problems and helping others.
• Are patient, approachable and happy to have a chat.
• Are comfortable using computers and willing to learn new systems.
• Can follow processes, work as part of a team and know when to ask for help.
• Bring a positive attitude and a willingness to give something new a go!

About the Group

You'll gain valuable experience in a supportive team, build your customer service and technical skills, and play a part in helping students start their university journey on the right foot.

If you're good with people, curious about technology and willing to learn, we'd love to hear from you!

You bring the people skills. We'll teach you the tech.

Enquiries and additional information

To discuss this role please contact Tammy Reeves, Associate Director Client Enablement, email: ************@une.edu.au.

Closing Date: Midnight, Sunday 15 November 2026

Reference No: 225319

Salary: $ 42.45 casual rate per hour (HEO2)

UNE: A Diverse and Inclusive Workplace

At UNE, we believe our strength comes from the diversity of our people and the unique perspectives they bring. We are committed to fostering an inclusive environment where everyone is valued and empowered to contribute their best.

We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience of mental health or disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQIA+.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values: Be Bold, Be Kind, Be Accountable, Be Connected. All applicants will be contacted and advised of an outcome.

Preferred candidates will be required to undertake pre-employment checks prior to commencing in this role, as indicated in the position description. This includes providing a National Police Check, Gender Based Violence Declaration and for some roles, a Working with Children Check prior to an offer of employment being made. Please note that people with criminal records are not automatically excluded from applying for this position, unless a specific legal requirement applies. For more information, see UNE's Pre-Employment Check Webpage.

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