Student Experience Officer (Identified)

Centre for Continuing Education; Sydney; On-site; AUD 84,000 - 103,000; Full time

Benefits offered by this job

Generous cultural leave

Indigenous development programs

Indigenous staff network

YURA network

Salary packaging options

Job summary

University of Sydney is seeking a Student Experience Officer (Identified) to support Aboriginal and Torres Strait Islander students across campuses. The role focuses on delivering high-quality, client-focused services and culturally responsive guidance, with collaboration across Peer Learning Advisors and Indigenous programs to foster belonging and engagement.

Applicants should have a relevant qualification and experience in frontline student services, strong organisational skills, and the

Qualifications

• Hold relevant tertiary qualifications with relevant experience or equivalent education.
• Hold a NSW Working With Children Check.
• Identify as Aboriginal or Torres Strait Islander.
• Experience in frontline, client-focused service or support.
• Understanding of student experience and ability to connect with students.
• Demonstrate good organisational skills and ability to work collaboratively.

Responsibilities

• Deliver high-quality frontline, user education and student support services.
• Provide empathetic and culturally responsive advice focusing on Indigenous student experiences.
• Guide Peer Learning Advisors to ensure consistent, high-quality support and training.
• Plan and deliver cultural programs, events and activities promoting belonging.
• Assist students with access to information resources and technology, incl. troubleshooting.
• Collaborate with colleagues to achieve team goals and a positive student experience.

Skills

Empathy

Communication

Organisational skills

Student services

Cultural awareness

Education

Relevant tertiary qualification

Job description

Student Experience Officer (Identified) University of Sydney Camperdown, NSW, AU

• Full-time, continuing position
• Harness your expertise as a Student Experience Officer (Identified)
• Base salary $93,345 + 17% superannuation

About the opportunity

This position has been designated for Aboriginal and Torres Strait Islander people only under the provisions of section 126 of the Anti-Discrimination Act 1977 (NSW).

The Student Experience Officer (Identified) provides, supports and promotes high quality, client-focused services at the assigned sites through in-person and online advisory, outreach and support activities for the University’s coursework and research communities, with a particular focus on Aboriginal and Torres Strait Islander student experiences.

The role provides culturally responsive support and guidance to students, including through Indigenous student support initiatives, cultural programs and activities that foster connection, belonging and engagement. You will also support the Peer Learning Advisors to deliver consistent, high-quality services and contribute to a positive and inclusive student experience.

Working closely with colleagues and other peer services across the University, you will contribute to events, cultural programs and online communities that support student connection, peer learning and the development of cross-disciplinary networks.

The University Library reserves the right to transfer or rotate the location of this position to any of its Library sites based on workloads, professional development or business needs.

Your key responsibilities will be to:

• deliver high-quality, client-focused frontline, user education and student support services
• provide empathetic and culturally responsive advice and support to students, with a focus on Aboriginal and Torres Strait Islander student experiences and Indigenous student support
• provide guidance and support to Peer Learning Advisors to assist with the delivery of consistent, high-quality student support and training
• supporting, planning and delivering cultural programs, events and activities that foster student connection, belonging and engagement
• assist students with access to information resources, technology environments and equipment, including troubleshooting routine issues
• work collaboratively with colleagues and support peers to achieve team goals and deliver a positive student experience

About you

• hold relevant tertiary qualifications with subsequent relevant experience or an equivalent combination of relevant experience and/or education/training
• hold a current NSW Working With Children Check
• identify as Aboriginal or Torres Strait Islander
• have recent experience working in a frontline, client-focused service or support role, preferably in an education, library, IT or customer service environment
• demonstrate an understanding of the student experience and the ability to build empathetic and meaningful connections with students
• demonstrate good organisational skills, a commitment to providing high-quality support and training, and an ability to work collaboratively and support colleagues.

Key benefits include:

• generous cultural leave and flexible working arrangements
• access to Indigenous professional and career development programs, including mentoring, leadership programs, and development funding
• participation in an internal Indigenous staff network, providing cultural connection, peer support and professional development opportunities
• YURA network (promoting sharing of experiences, and professional support for Aboriginal and Torres Strait Islander staff members)
• tax-efficient salary packaging options for cars, laptops, and additional contributions to your superannuation fund

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

This position is designated as involving child-related work. To undertake or remain in this position, you are required to apply for and obtain a Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion.

Applications Close

Sunday 13 September 2026 11:59 PM