Student Conduct & Resolution Team Leader

Acknowledge Education; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual professional development allowance

Health insurance discounts

Opportunities for career growth

Job summary

A leading education provider in Melbourne is seeking a confident leader to guide their Student Complaints and Conduct team. This role involves managing the processes for student complaints, ensuring compliance with relevant regulatory frameworks, and leading a dedicated team. The ideal candidate will have extensive experience in student services, strong leadership skills, and a deep understanding of regulatory compliance in higher education. The organization offers opportunities for career growth and a supportive work environment.

Qualifications

• Minimum 5 years’ experience in student services or complaints management.
• Strong knowledge of TEQSA, ASQA, and ESOS Act regulations.
• Demonstrated leadership experience managing teams.

Responsibilities

• Lead and develop a team of Complaints & Conduct Officers.
• Allocate caseloads ensuring timely resolution.
• Provide guidance on complex complaints and escalations.

Skills

Leadership and team management

Conflict resolution

Effective communication

Understanding of regulatory frameworks

Education

Bachelor’s degree in education, business, law, or management

Job description

A leading education provider in Melbourne is seeking a confident leader to guide their Student Complaints and Conduct team. This role involves managing the processes for student complaints, ensuring compliance with relevant regulatory frameworks, and leading a dedicated team. The ideal candidate will have extensive experience in student services, strong leadership skills, and a deep understanding of regulatory compliance in higher education. The organization offers opportunities for career growth and a supportive work environment.