Client Engagement Architect - Data-Driven Adoption

First Focus; City of Brisbane; Hybrid; AUD 130,500 - 159,500; Full time

Benefits offered by this job

Competitive salary package

Flexible working

Paid study days

Regular training access

Mentoring program

Tesla company car option

Job summary

A leading Managed Service Provider in Brisbane is seeking a Client Engagement Manager to drive client communication into active engagement. You'll create strategies to enhance product adoption and build a data-led engagement model. This role requires strong communication skills and experience with CRM platforms. The company offers a competitive salary package, flexibility, training opportunities, and a culture that values communication and teamwork.

Qualifications

• Experience in client engagement, customer success, or lifecycle marketing.
• Ability to translate complex technical concepts into clear messaging.
• Proven ability to design and execute multi-channel engagement programs.

Responsibilities

• Develop strategies to increase client stack attainment.
• Design targeted initiatives to drive product uptake.
• Create and execute a client engagement calendar.

Skills

Client engagement experience

Strong communication skills

Data-led mindset

Stakeholder management

Ability to design multi-channel engagement

Tools

HubSpot

ConnectWise

Job description

A leading Managed Service Provider in Brisbane is seeking a Client Engagement Manager to drive client communication into active engagement. You'll create strategies to enhance product adoption and build a data-led engagement model. This role requires strong communication skills and experience with CRM platforms. The company offers a competitive salary package, flexibility, training opportunities, and a culture that values communication and teamwork.